Teller Supervisor & Service Coach

Mid Oregon Credit Union; Bend (OR); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life/Disability/AD&D

EAP

Aflac

401k with Matching

Paid Vacation/Sick/Personal

Paid Volunteer Hours

Job summary

Mid Oregon Federal Credit Union is seeking a Teller Supervisor to assist the leadership team and Branch Manager, leading the teller group to meet goals while delivering exceptional member service. The role includes coaching staff, backing up operations, and participating in community activities to promote CU products.

The position requires strong relationship skills, accuracy, and knowledge of BSA/OFAC/CIP.

Qualifications

• Superior relationship building and problem resolution skills.
• Accurate with a high standard of accuracy.
• Working knowledge of BSA/OFAC/CIP, rules and regulations.
• Pleasant, friendly demeanor; excellent customer service and sales abilities in coaching team.
• Keyboarding including 10-key; accuracy in handling transactions and cash.
• Ability to grasp a variety of tasks and perform them efficiently and quickly.
• Ability to retain knowledge of CU products and services and offer them to members when appropriate.

Responsibilities

• Lead teller team to achieve organizational and team goals.
• Assist leadership and Branch Manager in delivering excellent member service.
• Mentor, coach, support, and train teller staff.
• Back up operational and teller services as needed.
• Participate in community service groups and promote credit union products.

Skills

Relationship building

Problem solving

Customer service

Sales abilities

Coaching

10-key

Transaction accuracy

Cash handling

BSA/OFAC/CIP

Multitasking

CU products

Education

Two-year college degree

Specialized certification/licensing

Vendor training courses

Apprenticeship program

Job description

Mid Oregon Federal Credit Union is seeking a Teller Supervisor to assist the leadership team and Branch Manager, leading the teller group to meet goals while delivering exceptional member service. The role includes coaching staff, backing up operations, and participating in community activities to promote CU products.

The position requires strong relationship skills, accuracy, and knowledge of BSA/OFAC/CIP.