Teller (Full-time)

Itasca Bank & Trust Co.; Roselle (IL); On-site; USD 20,664 - 26,174; Full time

Job summary

Itasca Bank & Trust Co. in Illinois seeks a full-time teller to balance cash drawers, assist customers, and refer suitable products. You will handle transactions, protect customer data, and follow bank procedures in a fast-paced office setting.

The position requires a minimum 1 year of cash handling and customer service experience, a high school diploma or equivalent, and strong communication skills for effective teamwork and cross-selling.

Qualifications

• Minimum 1 year of cash handling and customer service experience.
• High School education or equivalent.
• Ability to perform calculations.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Effective verbal and written communication skills.
• Strong attention to detail.
• Strong desire to cross-sell products and services.
• Proven track record of success working in a team environment.
• Ability to work a flexible schedule including evening and weekends.
• Ability to work and multi-task in a fast-paced environment.
• Models positive and supportive behavior.

Responsibilities

• Organizes and balances cash drawer daily and adheres to cash management guidelines.
• Listen effectively to customers’ requests and promptly take the necessary action to assist them.
• Recognizes opportunities to assist customers to meet their financial goals by making effective cross-sales and referrals.
• Accurately processes transactions via Branch Capture: scanning, keying exceptions and balancing and uploads batch files to core processor and the Federal Reserve.
• Escalates issues immediately and takes necessary steps to prevent and/or minimize loss to the bank.
• Protects the Bank and its customers by maintaining a high level of security awareness.
• Follows all department policies and procedures to meet Bank, compliance, and regulatory requirements.
• Follow and perform Safety and Soundness expectations when opening or closing the bank.

Skills

Cash handling

Customer service

Verbal communication

Attention to detail

Cross-selling

Teamwork

Flexible schedule

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Founded in 1948, Itasca Bank & Trust Co. is a locally owned, independent community bank with locations in Itasca and Roselle, Illinois. We value our staff and believe our greatest strength is our people—both our customers and employees. For more than 77 years, the Bank has been a responsible community leader by honoring the values of our past while making decisions that shape our future. Our ability to serve customers and remain a trusted corporate citizen depends on a dedicated and responsible team. Itasca Bank has been recognized as a Best of the Best/Top Pick by Daily Herald readers for multiple years since 2016, reflecting our commitment to quality service, high standards, and responsiveness to both customers and employees. We are a responsible employer dedicated to employee health and safety, maintaining diversity in our workforce and vendor relationships, and fostering a positive workplace culture. We encourage participation in community and civic activities and support a healthy work/life balance that helps create stronger communities and a better environment for our employees.

Essential Functions

• Organizes and balances cash drawer daily and adheres to cash management guidelines.
• Listen effectively to customers’ requests and promptly take the necessary action to assist them.
• Recognizes opportunities to assist customers to meet their financial goals by making effective cross-sales and referrals.
• Accurately processes transactions via Branch Capture: scanning, keying exceptions and balancing and uploads batch files to core processor and the Federal Reserve.
• Escalates issues immediately and takes necessary steps to prevent and/or minimize loss to the bank.
• Protects the Bank and its customers by maintaining a high level of security awareness.
• Follows all department policies and procedures to meet Bank, compliance, and regulatory requirements.
• Follow and perform Safety and Soundness expectations when opening or closing the bank.

Supervisory Responsibility

• None
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

• Must be able to lift up to 25 pounds at times.
• May need to stand for long periods of time.

Position Type/Expected Hours of Work

• This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 7:30 a.m. to 6:00 p.m., Saturday 7:30 a.m. to 1:00 p.m.

Travel

• Travel between branches may be required a few times a month.
• No travel off site.

Required Education And Experience

• Minimum 1 year of cash handling and customer service experience required.
• High School education or equivalent.
• Ability to perform calculations.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Effective verbal and written communication skills.
• Strong attention to detail.
• Strong desire to cross-sell products and services.
• Proven track record of success working in a team environment.
• Ability to work a flexible schedule including evening and weekends.
• Ability to work and multi-task in a fast-paced environment.
• Models positive and supportive behavior.

Preferred Education And Experience

• 1 year of bank teller experience preferred.

AAP/EEO Statement

• Itasca Bank & Trust Co. is an Equal Opportunity and Affiliated Action Employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation .

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.