Teller Supervisor

Itasca Bank & Trust Co.; Roselle (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Itasca Bank & Trust Co. in Illinois seeks an experienced Teller III to support branch management, supervise teller line operations, and ensure accurate, compliant transactions. The role includes vault balancing, audits, and coaching staff to maintain high service standards.

The successful candidate will have 5+ years of teller experience, 1+ year in a lead role, and a strong ability to cross-sell while handling cash with precision in a fast-paced environment.

Qualifications

• Minimum 5 years of Teller experience.
• Minimum 1 year of Teller III or Teller Lead experience.
• High School education or equivalent.
• Demonstrated ability to coach and train employees.
• Ability to perform cash transactions accurately.
• Vault balancing experience.
• Demonstrated ability to solve problems.
• Strong attention to detail.
• Strong desire to cross-sell products and services.
• Effective verbal and written communication skills.
• Ability to work a flexible schedule including evening and weekends.
• Ability to work and multi-task in a fast-paced environment.
• Models positive and supportive behavior.

Responsibilities

• Performs the essential functions of the Teller III role.
• Supports Branch Management with supervision of the teller line operations.
• Ensure tellers are following workflows, transactions are accurate and compliant.
• Supports branch management with policy updates and ensures team execution.
• Perform daily vault balancing and oversee cash handling procedures.
• Supports branch management with monthly departmental audits for controls and regulatory requirements.
• Maintains an active teller drawer to assist customers as needed.
• Identify cross-selling opportunities and refer customers to banking partners.
• Resolve escalated customer concerns and de-escalate situations professionally.
• Assist with teller coaching and training to maintain high service standards.
• Monitor employee performance and support performance evaluations.
• Support Branch Management with teller line scheduling and coverage.

Skills

Customer service

Cross-selling

Attention to detail

Communication

Education

High School diploma

Job description

Founded in 1948, Itasca Bank & Trust Co. is a locally owned, independent community bank with locations in Itasca and Roselle, Illinois. We value our staff and believe our greatest strength is our people, both our customers and employees. For more than 77 years, the Bank has been a responsible community leader by honoring the values of our past while making decisions that shape our future. Our ability to serve customers and remain a trusted corporate citizen depends on a dedicated and responsible team. Itasca Bank has been recognized as a Best of the Best/Top Pick by Daily Herald readers for multiple years since 2016, reflecting our commitment to quality service, high standards, and responsiveness to both customers and employees. We are a responsible employer dedicated to employee health and safety, maintaining diversity in our workforce and vendor relationships, and fostering a positive workplace culture. We encourage participation in community and civic activities and support a healthy work/life balance that helps create stronger communities and a better environment for our employees.

Essential Functions

• Performs the essential functions of the Teller III role.
• Supports Branch Management with the supervision of the teller line operations.
• Ensure tellers are following workflows, transactions are accurate and in compliance with established policies and procedures.
• Supports branch management when there are changes to policies and procedures by ensuring the team understands the updates and can execute.
• Perform daily vault balancing and oversee cash handling procedures, ensuring all discrepancies are promptly researched and resolved.
• Supports branch management with monthly departmental audits to ensure compliance with internal controls, operational standards, and regulatory requirements.
• Maintains an active teller drawer to assist customers as needed.
• Identify cross-selling opportunities and refer customers to appropriate banking partners to support relationship growth and branch goals.
• Resolve escalated customer concerns and effectively de-escalate complex situations in a professional and timely manager.
• Assist with teller coaching and training to enhance performance, strengthen product knowledge, and maintain high service standards.
• Monitors employee performance and provides ongoing feedback to branch management to support performance evaluations and address development opportunities.
• Supports Branch Management with overall branch scheduling efforts, prepares and oversees teller schedules to ensure appropriate teller line coverage.

Supervisory Responsibility

• Supervises the teller team.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

• Must be able to lift up to 50 pounds at times.
• May need to stand for long periods of time.

Position Type/Expected Hours of Work

• This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 7:30 a.m. to 6:00 p.m., Saturday 7:30 a.m. to 1:00 p.m.

Travel

• Travel between branches may be required a few times a month.
• Travel is limited, although some out-of-the-area and overnight travel may be expected.

Required Education And Experience

• Minimum 5 years of Teller experience
• Minimum 1 year of Teller III or Teller Lead experience
• High School education or equivalent
• Demonstrated ability to coach and train employees
• Ability to perform cash transactions accurately
• Vault balancing experience
• Demonstrated ability to solve problems
• Strong attention to detail
• Strong desire to cross-sell products and services
• Effective verbal and written communication skills
• Ability to work a flexible schedule including evening and weekends
• Ability to work and multi-task in a fast-paced environment
• Models positive and supportive behavior

AAP/EEO Statement

• Itasca Bank & Trust Co. is an Equal Opportunity and affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation .

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.