Teller Supervisor

UNITED COMMUNITY BANK; Springfield (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

United Community Bank is seeking a Teller Supervisor to oversee daily teller activities, staff development, and scheduling. The role ensures accuracy in cash handling, adherence to procedures, and timely reporting of vault balances.

The position requires prior teller or supervisory experience, strong attention to detail, and proficiency with Microsoft Office. Banking regulations and customer service excellence are essential components of the job.

Qualifications

• High school diploma or equivalent is required.
• Minimum of three years teller experience, or prior supervisory experience.

Responsibilities

• Perform normal teller duties daily.
• Provide on the job training for teller staff.
• Monitor teller staff for compliance with procedures and policies.
• Issue written and oral instructions on teller operations.
• Assist tellers with cash discrepancies and customer questions.
• Assign daily tasks to the teller staff.
• Balance cash vault daily (dual control).
• Maintain reports of cash balances and daily recaps.
• Conduct monthly audits of teller stations.
• Oversee ATM maintenance and processing of proof work.
• Communicate teller activities to management.
• Prepare performance evaluations and training documents.
• Maintain familiarity with bank policies and regulations (Secrecy Act, OFAC).
• File CTRs.
• Other related duties as assigned.

Skills

Attention to detail

Time management

Discretion

Communication skills

Multitasking

Integrity

Education

High school diploma or equivalent

Tools

Microsoft Office

Web Teller

Check imaging software

Job description

United Community Bank is in search of a Teller Supervisor. This position supervises teller activities, staff development, training and scheduling; maintains records of vault and teller cash balances and the overall daily activities of the teller staff.

Essential Duties and Responsibilities:

• Perform normal teller duties on a daily basis
• Provide on the job training for teller staff
• Monitor teller staff to ensure compliance with procedures and policies (specifically Reg. CC training)
• Issue written and oral instructions on teller operations as necessary
• Assist teller staff in locating cash discrepancies, managing unusual transactions, and answering customer questions when required
• Assign additional daily tasks to the teller staff
• Ensure all teller stations are properly stocked, secured and maintained
• Recommend hiring, discipline, promotion, transfers and termination of teller staff as necessary
• Conduct regular staff meetings to review problems, policies, procedures and updates
• Balance cash vault daily (dual control)
• Maintain reports documenting cash outages, balances, timecards, and daily cash recaps
• Perform monthly audits of all teller stations
• Monthly balancing of license plate stickers and savings bonds
• Order and ship currency and coin weekly
• Oversee the maintenance and balancing of the ATM machine
• Oversee the timely processing of all proof work
• Communicate teller activities to management when necessary
• Ensure all tellers are complying and up to date with banker training online
• Prepare performance evaluations, written warnings, recommendation for increase and encourages staff development
• Maintain familiarity with the Bank policies and procedures related to this position including but not limited to Secrecy Act, OFAC, Check Cashing, and Teller Guidelines
• File CTR’s
• Other related duties as assigned

Experience and Skills

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
• Experience using Web Teller and check imaging software is a plus

Education/Experience Requirements:

• High school diploma or equivalent
• Minimum of three-years of teller experience preferred, or prior supervisory experience preferred

Supervisory Responsibilities:

Additional Requirements:

• Strong attention to detail
• Strong time management and organizational skills
• Ability to practice discretion and handle confidential information in a professional manner
• Ability to perform duties independently with limited direct supervision
• Problem Solving/Analysis skills
• Ability to communicate effectively with customers and coworkers
• Written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services
• Knowledge of financial institution regulations
• Ability to multitask
• Strong professional integrity in compliance with company policy, and ethical and legal standards
• General knowledge of bank procedures and how they apply to other areas of the bank

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

• None Required

Working Conditions:

This job operates in a retail banking setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

• Ability to stand for up to eight hours
• Requires bending, stooping or standing as necessary
• Requires the ability to hear, speak and/or signal people
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to count money and key in transactions
• The employee may occasionally lift and/or move up to 40 pounds

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation.

Refusal to complete this information will not subject any applicant or employee to adverse treatment.

The information that you provide will be recorded and maintained in a confidential file, separate from all other records.

This information will not be used in consideration for your employment.

Gender

• Male
• Female
• I Decline To Answer

Ethnicity

• Hispanic or Latino (Persons of Mexican, Puerto Rican, Cuban, South or Central America, or other Spanish culture or origin, regardless of race)
• White or Caucasian (Not Hispanic or Latino) - Persons having origins in any of the original peoples of Europe, the Middle East or North Africa.
• Black or African American (Not Hispanic or Latino) - Persons having origins in any of the black racial groups of Africa.
• American Indian or Alaskan Native (Not Hispanic or Latino) - Persons having origins in any of the original people of North and South America and maintain cultural identification through tribal affiliation or community recognition.
• Asian (Not Hispanic or Latino) - Persons having origins in the Far East, Southeast Asia or the Indian subcontinent including Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - Persons having origins in Hawaii, Guam, Samoa or other Pacific Islands.
• Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five race categories.
• I Decline

Veteran

This employer may be a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment:

• Disabled veterans;
• Recently separated veterans;
• Active duty wartime or campaign badge veterans;
• Armed Forces service medal veterans.

We may be a federal contractor or subcontractor. The law requires us to provide equalemployment opportunity to qualified people with disabilities. We have a goal of having at least 7% ofour workers as people with disabilities. The law says we must measure our progress towards this goal. Todo this, we must ask applicants and employees if they have a disability or have ever had one. People canbecome disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer isconfidential. No one who makes hiring decisions will see it. Your decision to complete the form and youranswer will not harm you in any way. If you want to learn more about the law or this form, visit theU.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website atwww.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your "major lifeactivities." If you have or have ever had such a condition, you are a person with a disability.Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or hard of hearing
• Diabetes

• Disfigurement, for example, disfigurement caused by burns, wounds, accidents orcongenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder,schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, legbrace(s) and/or other supports

• Nervous system condition, for example,migraine headaches, Parkinson's disease, multiplesclerosis (MS)
• Neurodivergence, for example,attention-deficit/hyperactivity disorder(ADHD), autismspectrum disorder,dyslexia, dyspraxia, other learningdisabilities
• Partial or complete paralysis (anycause)
• Pulmonary or respiratory conditions, forexample, tuberculosis, asthma,emphysema
• Short stature (dwarfism)
• Traumatic brain injury

• Yes, I Have A Disability, Or Have A History/Record Of Having A Disability
• No, I Don't Have A Disability, Or A History/Record Of Having A Disability
• I don't wish to answer