Part-Time Teller

UNITED COMMUNITY BANK; Pittsfield (IL); On-site; USD 22,000 - 25,000; Part time

Job summary

United Community Bank in Pittsfield, IL is seeking a part-time teller to serve customers with various banking needs and provide friendly, accurate service. You will handle cash, deposits, and standard transactions while upholding bank policies and maintaining records for regulatory compliance.

The role emphasizes exceptional customer service, attention to detail, and the ability to cross-sell bank products. Flexibility includes weekday hours with potential weekend rotations.

Qualifications

• Experience in cash handling and customer service is preferred.
• Ability to communicate effectively with customers and coworkers.
• Flexibility to work part-time and occasional weekends as needed.

Responsibilities

• Greet customers and provide welcoming, helpful service.
• Assist customers with various banking transactions and account inquiries.
• Verify customer information and respond to questions using bank systems.
• Process deposits, loan payments, checks, and other transactions accurately.
• Cross-sell and refer bank products to customers when appropriate.

Skills

Customer service

Cash handling

Attention to detail

Education

High School Diploma

Tools

NDP machine

Job description

• Salary : $16 USD per hour - $18 USD per hour

Job Description

United Community Bank is in search of a part-time teller for our Pittsfield, IL branch. Candidates will assist customers with various banking needs, offer product information and provide exceptional customer service while presenting a positive image of the Bank. This position meets the needs of customers by providing quality service in the receiving and paying out of money, and accurate record keeping of money and negotiable instruments involved in the bank’s various transactions. Flexible hours Monday thru Friday with some potential weekend rotations.

Essential Duties and Responsibilities:

• Kindly greet all customers immediately upon entry to maintain a welcoming and helpful environment
• Assist customers with the various financial transactions including but not limited to inquiries regarding their balances, statements, and general account information
• Ensure all customers have been fully assisted
• Use integrated teller and customer data base software to verify customer information and answer questions they may have about their accounts
• Process loan payments, savings bonds, cashier's checks, and registration stickers
• Handle checks and cash for deposit; verify amounts and examine checks for endorsement before processing
• Promptly answer, screen, and forward incoming phone calls
• Assist and transfer customers to the correct department by using the employee/department directories
• Work towards obtaining qualified customer product referrals each month
• Cross sell and/or refer applicable bank products via the telephone or to customers in person
• Maintain a clear understanding of when to put a "hold" on funds and know how to explain that to a customer
• Capture images on the NDP machine
• Adhere to cash handling policies
• Process deposits from the night depository box and mailed deposits
• Adhere to dual control policies
• Issue Ace/Gift cards
• Have in-depth knowledge of bank products and services
• Knowledgeable of all regulatory standards
• Complete all training and online testing requirements as assigned
• Maintain familiarity with the Bank policies and procedures related to this position including but not limited to Secrecy Act, OFAC, Check Cashing, and Teller Guidelines
• Other related duties as assigned

Experience and Skills

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
• Experience using Web Teller and check imaging software is a plus

Education/Experience Requirements:

• High school diploma or equivalent

Additional Requirements:

• Strong attention to detail
• Strong time management and organizational skills
• Ability to practice discretion and handle confidential information in a professional manner
• Ability to perform duties independently with limited direct supervision
• Problem Solving/Analysis skills
• Ability to communicate effectively with customers and coworkers
• Written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services
• Knowledge of financial institution regulations
• Ability to multitask
• Strong professional integrity in compliance with company policy, and ethical and legal standards
• General knowledge of bank procedures and how they apply to other areas of the bank

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

• None Required

Working Conditions:

This job operates in a retail banking setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

• Ability to stand for up to eight hours
• Requires bending, stooping or standing as necessary
• Requires the ability to hear, speak and/or signal people
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to count money and key in transactions
• The employee may occasionally lift and/or move up to 25 pounds

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire.

Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.

Why are you being asked to complete this form?

We may be a federal contractor or subcontractor. The law requires us to provide equalemployment opportunity to qualified people with disabilities. We have a goal of having at least 7% ofour workers as people with disabilities. The law says we must measure our progress towards this goal. Todo this, we must ask applicants and employees if they have a disability or have ever had one. People canbecome disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer isconfidential. No one who makes hiring decisions will see it. Your decision to complete the form and youranswer will not harm you in any way. If you want to learn more about the law or this form, visit theU.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website atwww.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major lifeactivities.” If you have or have ever had such a condition, you are a person with a disability.

Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or hard of hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, orcongenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder,schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, legbrace(s) and/or other supports
• Nervous system condition, for example,migraine headaches, Parkinson's disease, multiplesclerosis (MS)
• Neurodivergence, for example,attention-deficit/hyperactivity disorder(ADHD), autismspectrum disorder,dyslexia, dyspraxia, other learningdisabilities
• Partial or complete paralysis (anycause)
• Pulmonary or respiratory conditions, forexample, tuberculosis, asthma,emphysema
• Yes, I Have