Full-Time Teller

INB; Illinois; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plans

Job summary

INB in Pleasant Plains, IL is seeking a friendly Teller to be the welcoming face for our customers. You will handle financial transactions with precision, process deposits and withdrawals, and promote our banking products and services.

Your daily duties include operating a teller window, balancing cash, and guiding customers through digital banking tools. This in-office role requires a high school diploma or equivalent, cash handling or customer service experience, and excellent communication

Qualifications

• High school diploma or equivalent required.
• Six months to one year of related cash handling or customer service experience.
• Excellent communication and customer service skills.
• Ability to explain banking products clearly and confidently.
• Proficient with digital platforms and bank technology.
• Friendly, professional demeanor with customers.

Responsibilities

• Operate a teller window to process deposits, withdrawals, and related transactions.
• Enter customers' transactions into the computer and issue receipts.
• Assist customers with questions about accounts; place holds as needed.
• Count cash, balance currency, coins, and checks in the drawer.
• Cross-sell bank services and refer customers to appropriate personnel.
• Record customer interactions in the CRM platform.

Skills

Customer-centric

Detail-oriented

Communication

Tech-savvy

Team player

Friendly greeting

Education

High school degree or equivalent

Cash handling or customer service experience

Tools

CRM software

Microsoft Office

Job description

Description

Please Note: This is an in-office position located in Pleasant Plains, Illinois.

Your Role:

As a Teller with us, you’ll be the friendly face that our customers look forward to seeing. You’ll handle financial transactions with precision, provide top-notch service, and assist customers in achieving their financial goals. Your day will be filled with diverse responsibilities, from processing deposits and withdrawals to promoting our range of innovative banking products and services.

Why Join Us?

1. Growth Potential: We’re committed to nurturing your career. You’ll have access to continuous training and development, ensuring you’re always at the top of your game.
2. Collaborative Environment: Be part of a close-knit team where your ideas are valued, and teamwork is at the core of everything we do.
3. Cutting-Edge Technology: Immerse yourself in the latest banking technology and digital solutions that make transactions seamless and efficient.
4. Impactful Work: You’ll play a crucial role in helping customers achieve their financial dreams, making a real difference in their lives.
5. Competitive Benefits: Enjoy a comprehensive benefits package, including health coverage, retirement plans, and more.

Requirements

(Other duties may be assigned that are reasonably within the scope of the position)

Qualifications:

• Customer-Centric Attitude: Your smile and positivity brighten up our customers’ day.
• Detail-Oriented: Precision in handling transactions is your middle name. Cash handling experience is preferred.
• Communication Skills: From explaining banking products to resolving concerns, you’re a pro at communication.
• Tech-Savviness: Embrace digital platforms and confidently guide customers through customer-facing technology.
• Team Player: You thrive in a collaborative environment and support your colleagues.
• Responsible for greeting all bank customers, as they enter the branch, in a courteous and professional manner.
• Operate a teller window to process a variety of transactions within established guidelines, such as processing individual and commercial deposits, savings and checking transactions, cash advances, loan payments, credit card payments and other transactions.
• Enter customers' transactions into the computer to record transactions, and issue computer-generated receipts.
• Assist customers with questions regarding their accounts; Place holds on accounts, as appropriate.
• Order daily supply of cash, and count incoming cash; Balance currency, coins, and checks in the cash drawer and compare totaled amounts with data displayed on the computer screen.
• Participate in maintaining good customer relations by giving courteous, efficient service and developing new business by acquainting non-customers with bank services and presenting current customers with additional services; Identify and respond to these cross-sale opportunities by referring customers to the appropriate bank personnel.
• Record customer interactions in the bank's CRM platform.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

High school degree or equivalent required; Six months to one-year of related experience and/or training required in the area of cash handling or customer service.

Knowledge, Skills, and Abilities

Requires ability to communicate effectively and clearly (both written and verbally); Ability to read, write, and comprehend simple instructions, short correspondence, and memos.

Mathematical Skills

Requires ability to perform basic mathematical calculations; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Requires ability to use good judgment in making routine and complex decisions; Must have excellent customer service skills with the ability to sell products and Services; Ability to accurately handle large sums of cash; Must be goal-oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals; Flexibility is necessary with the ability to adapt in an ever-changing environment.

Computer Skills

To perform this job successfully, an individual must be proficient in all Microsoft Office programs, with an ability to quickly learn other bank-related programs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds.

Salary:

• $16.00 hour

Group Insurance Benefits and Plans

INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents. Active employees make premium contributions based on plan selections. Please click the link below for all benefits that are offered.

https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB%20employee%20benefit%20flier%202025.pdf

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here:
Know Your Rights: Workplace discrimination is illegal