Teller Supervisor

Armstrong Bank; Owasso (OK); On-site; USD 34,000 - 46,000; Full time

Job summary

Armstrong Bank in Owasso, OK seeks a Teller Supervisor to lead teller operations, ensure accuracy, and deliver exceptional customer service. You will coordinate teller activities, manage cash flow, and supervise staff while maintaining compliance with policies and regulations.

The role requires strong communication, leadership, and a customer‑focused mindset, with flexibility for irregular schedules and a team‑driven approach to bank service excellence.

Qualifications

• Outgoing personality and excellent customer service skills.
• Demonstrate ability to generate referrals.
• Demonstrated leadership skills.
• Effective written and verbal communication and strong interpersonal skills.
• Flexible to work irregular schedules.
• Maintain discretion and confidentiality.
• Complies with regulatory requirements.
• One year teller experience required.

Responsibilities

• Review teller work for accuracy and resolve cash balancing discrepancies.
• Direct and coordinate teller activities and supervise staff.
• Oversee branch cash flow, vault/teller/ATM responsibilities and large items.
• Ensure security testing is completed.
• Validate weekly teller schedules.
• Develop and train staff; recruit as needed.
• Approve daily branch NSF’s and process proof clearing.
• Network to attract new business.
• Manage overdraft reports and contact customers per policy.
• Contribute to branch profitability goals.
• Perform teller duties as needed.

Skills

Customer service

Referral generation

Leadership

Communication

Flexibility

Discretion

Regulatory compliance

Teller experience

Job description

Summary

As a Teller Supervisor, you play a vital role in our customer’s experience by providing the highest level of Customer Service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful Teller Supervisor will have a friendly personality and be able to direct and coordinate the teller operational functions of the branch. Must enjoy working as a team and will be able to take the initiative and go the "extra mile" when responding to Customer’s and Teller’s needs.

Essential Duties and Responsibilities

• Review, examine, and evaluate teller work for accuracy and completeness and lead in resolving cash balancing discrepancies.
• Plan, direct, or coordinate the activities of tellers, including providing feedback and guidance regarding laws, policies and procedures both internally and externally.
• Oversee the flow of cash for the branch and the vault teller and ATM responsibilities. Approve and review large items.
• Ensure that security testing is completed.
• Ensure that weekly teller work schedules are valid and completed.
• Develop and train new and existing staff members in an effort to ensure the long‑term success of others and the Bank. Recruit staff as required.
• Approve the daily branch NSF’s, process proof clearing and collection items.
• Network within communities to find and attract new business.
• Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy.
• Contribute to meeting both department and branch profitability annual goals.
• Perform teller duties, as required.

Qualifications

• Outgoing personality and excellent customer service skills.
• Demonstrate ability to generate referrals.
• Demonstrated leadership skills.
• Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills.
• Must be very flexible and willing to work an irregular schedule, as needed.
• Maintain a high level of discretion and confidentiality.
• Complies with all regulatory requirements.
• One year teller experience required.

Physical Requirements

• Long periods of standing or sitting, typing and repetitive motion.
• Ability to lift and carry 50 lbs such as cash drawers and coin bags/boxes.