Teller - Paris Main

Farmers Bank & Trust; Paris (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Farmers Bank & Trust in Paris, TX is seeking an attentive Teller to process transactions and deliver exceptional customer service. You will handle deposits, withdrawals, and payments, assist customers with coin counters, verify endorsements, and maintain accurate records in line with bank procedures.

The role emphasizes building relationships, delivering product referrals when appropriate, and representing the bank at community events.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in banking or cash handling is preferred.
• Excellent customer service and accuracy are essential.

Responsibilities

• Accept cash and check transactions for deposits, loans, and payments.
• Assist customers with coin counters and exchanges for accounts.
• Verify endorsements and ensure proper authority for transactions.
• Record transactions accurately and in compliance with procedures.
• Balance cash drawers and assist with ATM balancing when needed.
• Handle service requests such as changes of address, online banking, and ordering checks.
• Resolve customer issues and inquiries regarding accounts and services.
• Build relationships and refer products and services where appropriate.
• Represent the bank at community events and other activities.

Skills

Cash handling

Customer service

Attention to detail

Education

High school diploma or GED

Job description

Job Details

Job Location: Paris Main - Paris, TX 75460

GENERAL DESCRIPTION OF POSITION

Tellers are the face of the Bank. They are responsible for processing transactions while providing excellent customer service and building relationships with customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances.
• Assist customers with running coin through coin counters and exchanging for credit.
• Examine checks for proper endorsements; verify legality of documents; identify customers and ensure proper account authority for persons completing transactions.
• Record all transactions promptly, accurately, and in compliance with Bank procedures.
• Balance currency, coin, and checks in cash drawers; assist with ATM balance as applicable.
• Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering.
• Resolve customer issues and transaction discrepancies.
• Answer inquiries regarding interest rates, accounts, and products and services.
• Build relationships with customers and non-customers and offer products and services best suited for their needs.
• Make appropriate referrals to other departments such as new accounts, treasury management, lending, mortgage, trust, and financial services.
• Participate in activities for generating new business and/or saving on operational costs including calling customers and attending/working special events.

Qualifications

EDUCATION AND EXPERIENCE

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others.

EXPERIENCE GENERAL

At least 6 months or more related experience and/or training.

Additional Information

Must provide excellent customer service consistent with Service with HEART standards to all customers - internal and external.

Must maintain confidentiality of customer and bank information at all times.

Must comply with all internal controls and established bank policies and procedures at all times.

Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met.

Will have the opportunity to represent the Bank at community events and in civic organizations.