Teller - Camden/West Washington

FARMERS BANK & TRUST COMPANY OF MAGNOLIA; Camden (AR); On-site; USD 26,000 - 36,000; Full time

Job summary

Farmers Bank & Trust Company of Magnolia in Camden, Arkansas seeks a friendly teller to handle daily transactions and deliver outstanding customer service. You will verify deposits, balance drawers and help customers with routine banking needs.

The role emphasizes accuracy, confidentiality, and teamwork, with opportunities to refer customers to other banking products and participate in community events.

Qualifications

• Excellent customer service consistent with Service with HEART.
• Confidential handling of customer and bank information.
• Compliance with internal controls and bank policies.
• Working knowledge of bank products and services to meet customer needs.
• Represent the Bank at community events and civic organizations.
• Minimum 7 months of retail and/or customer service experience and/or cash handling.

Responsibilities

• Accept cash and check transactions for deposits, loan payments, and cash advances.
• Balance currency, coin, and checks in cash drawers and assist ATM balance.
• Assist customers with address changes, debit cards, online banking, and check ordering.
• Respond to inquiries about rates, accounts, and services.
• Refer customers to other departments for new accounts, lending, and treasury services.
• Participate in events and outreach to generate new business or reduce costs.

Skills

Customer service

Cash handling

Retail experience

Education

High school diploma equivalent

Job description

Job Details

Job Location: West Washington - Camden, AR 71701

General Description

Tellers are the face of the Bank. They are responsible for processing transactions while providing excellent customer service and building relationships with customers.

Essential Duties and Responsibilities

Accept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances. Assist customers with running coin through coin counters and exchanging for credit. Examine checks for proper endorsements; verify legality of documents; identify customers and ensure proper account authority for persons completing transactions. Record all transactions promptly, accurately, and in compliance with Bank procedures. Balance currency, coin, and checks in cash drawers; assist with ATM balance as applicable. Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering. Resolve customer issues and transaction discrepancies. Answer inquiries regarding interest rates, accounts, and products and services. Build relationships with customers and non-customers and offer products and services best suited for their needs. Make appropriate referrals to other departments such as new accounts, treasury management, lending, mortgage, trust, and financial services. Participate in activities for generating new business and/or saving on operational costs including calling customers and attending/working special events.

Qualifications

Education And Experience

• Education: Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school, with particular emphasis during high school in office skills, shop skills, or others.


• Experience General: 7 to 11 months related experience and/or training.

Additional Information

Core Competencies / Additional Info

• Must provide excellent customer service consistent with Service with HEART to all customers - internal and external.


• Must maintain confidentiality of customer and bank information at all times.


• Must comply with all internal controls and established bank policies and procedures at all times.


• Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met.


• Will have the opportunity to represent the Bank at community events and in civic organizations.


• Minimum of 7 months of retail and/or customer service experience and/or cash handling experience required.