Teller - Paris Main

FARMERS BANK & TRUST COMPANY OF MAGNOLIA; Paris (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

FARMERS BANK & TRUST COMPANY OF MAGNOLIA is seeking a Teller in Paris, TX. The role involves processing transactions and providing exceptional customer service while building lasting relationships with customers.

Responsibilities include handling cash transactions, assisting customers with inquiries, and ensuring compliance with bank procedures. Candidates should have a high school diploma or GED and at least six months of related experience.

Qualifications

• Mental alertness and adaptability to work routines.
• Minimum of six months related experience and/or training.

Responsibilities

• Process cash and check transactions for deposits and payments.
• Assist customers with transactions using coin counters.
• Ensure compliance with bank procedures and regulations.
• Balance cash drawers and assist with ATM balances.
• Resolve customer issues and offer appropriate referrals.

Skills

Customer service

Cash handling

Relationship building

Problem-solving

Education

High school diploma or GED

Job description

Job Details: Job Location: Paris Main - Paris, TX 75460

General Description of Position

Tellers are the face of the Bank. They are responsible for processing transactions while providing excellent customer service and building relationships with customers.

Essential Duties and Responsibilities

• Accept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances.
• Assist customers with running coin through coin counters and exchanging for credit.
• Examine checks for proper endorsements; verify legality of documents; identify customers and ensure proper account authority for persons completing transactions.
• Record all transactions promptly, accurately, and in compliance with Bank procedures.
• Balance currency, coin, and checks in cash drawers; assist with ATM balance as applicable.
• Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering.
• Resolve customer issues and transaction discrepancies.
• Answer inquiries regarding interest rates, accounts, and products and services.
• Build relationships with customers and non-customers and offer products and services best suited for their needs.
• Make appropriate referrals to other departments such as new accounts, treasury management, lending, mortgage, trust, and financial services.
• Participate in activities for generating new business and/or saving on operational costs including calling customers and attending/working special events.

Qualifications

• Mental alertness and adaptability to office and field area work routines.
• Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others.
• At least 6 months or more related experience and/or training.

Additional Information

• Must provide excellent customer service consistent with Service with HEART standards to all customers – internal and external.
• Must maintain confidentiality of customer and bank information at all times.
• Must comply with all internal controls and established bank policies and procedures at all times.
• Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met.
• Will have the opportunity to represent the Bank at community events and in civic organizations.