Bank Teller

Robertson Banking Company; Tuscaloosa (AL); On-site; USD 29,000 - 42,000; Full time

Job summary

Robertson Banking Company in Tuscaloosa, AL is seeking a motivated teller to handle customer transactions and provide personalized service. You will greet customers, process deposits and withdrawals, and ensure accuracy in every interaction.

You will balance cash drawer daily, verify endorsements, and follow security policies while delivering friendly, professional service. The role requires attention to detail and the ability to multi-task in a busy branch.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service or related experience.
• Ability to learn new information and follow procedures with accuracy.

Responsibilities

• Greet customers and build rapport to deliver outstanding service.
• Process a variety of customer transactions accurately and efficiently.
• Assist with routine inquiries on balances and account information.
• Cash checks, process withdrawals, and prepare official checks and money orders.
• Balance cash drawer daily; verify signatures and balances; report discrepancies.
• Follow security policies and branch procedures; open/close procedures.
• Maintain a professional appearance and organized work area.
• Perform other related duties as required.

Skills

Active listening

Interpersonal skills

Math basics

Written instructions

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Serves as the main point of contact for customer transactions, providing a positive experience that leads to customer satisfaction and product referrals.

Job Duties and Responsibilities:

• Proactively and pleasantly greets customers to establish a connection and develop rapport, providing outstanding, personalized customer service. Executes a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency.


• Assists customers with routine inquiries regarding account balances and account information. Cashes checks and processes withdrawals, pays out money after verification of signatures and balances. Prepares official checks and money orders.


• Counts, checks and packages coins and currency. Balances cash drawer at the end of the day and reports any discrepancies. Checks the night depository bags and records information. Accepts retail and commercial deposits, verifies cash and endorsements and provides customer with a receipt. Accepts savings deposits and withdrawals, verifies signatures.


• Understands the bank's security policies and procedures. Assists with branch open and close procedures


• Adheres to established branch operation standards, policies, procedures and regulatory guidelines to protect against risk. Completes compliance and other assigned training within required timeframes.


• Demonstrates professionalism in appearance, punctuality, and behavior. Maintains a clean, organized work area.


• Performs other related duties as required.


• High school diploma or equivalent.


• One year of customer service, sales or other related work experience

Required Knowledge, Skills, & Abilities:

• Strong listening and comprehension skills to be able to identify customer financial needs, goals and objectives


• Strong interpersonal skills to establish rapport with customers


• Ability to read, perform basic math functions, follow written instructions and learn new information


• Careful attention to detail with ability to manage time and multi-task


• Proficiency using Microsoft Office software products