Teller Operations Supervisor - Downtown ASU

MidFirst Business Credit, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

MidFirst Bank in Downtown ASU area seeks a Teller Operations Supervisor to lead Tellers, model superior customer service, and ensure accurate transaction processing. This role requires strong leadership and a commitment to internal controls.

You will coach staff, manage schedules, conduct audits, greet customers, and grow the business by identifying suitable banking products for clients, while maintaining compliance with banking regulations and company policies.

Qualifications

• Minimum of two years banking experience in a teller role during the previous two years.
• Demonstrated leadership experience and strong customer service skills.
• Knowledge of banking products, procedures, and regulations.
• Excellent written and verbal communication; detail-oriented.

Responsibilities

• Coach Tellers to identify opportunities and deliver superior customer service.
• Manage Teller schedules, overtime, and daily tasks.
• Train new Tellers to ensure proper procedures and controls.
• Perform monthly cash audits and end-of-month procedures.
• Greet customers and build relationships to meet needs.
• Handle routine and some complex transactions.
• Respond to inquiries to provide positive solutions.

Skills

Leadership

Customer service

Communication

Teamwork

Microsoft Office

Job description

Teller Operations Supervisor - Downtown ASU

Job Category: Banking

Requisition Number: TEMPL005073

• Posted : May 26, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Description

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.

Duties will include, but are not limited to, the following:

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

Required Skills:

• A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Proven knowledge of banking products and services as well as standard banking procedures and regulations
• Excellent customer service skills, including oral and written communication
• Ability to work effectively as a team member and with customers
• Careful attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
• Strong work ethic and high integrity
• Strong computer skills and proficiency with all Microsoft Office applications

Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense

Physical Requirements:

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

MidFirst Banking Center Hours of Operation:

• Standard Hours:Monday - Fridayfrom 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.]
• Shift differential is available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturday's from 12:00 p.m. - 1:00 p.m.
• Candidates must be available to work weekend hours.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.