Teller Operations Supervisor - Tulsa (71st & Memorial)

MidFirst Business Credit, Inc.; Tulsa, Northern (OK, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

MidFirst Bank is seeking a Teller Operations Supervisor in Tulsa, OK to lead Tellers, model outstanding customer service, and ensure accurate cash handling and transaction processing. You will coach staff, manage schedules, train new Tellers, and support branch operations daily.

The role requires at least two years of external banking experience in a teller role or three years of teller exposure, plus leadership skills and knowledge of banking products and procedures.

Qualifications

• 2+ years external banking experience in a teller role within the last 2 years or 3+ years in teller servicing/operations.
• Demonstrated leadership experience in a banking environment.
• Knowledge of banking products, services, procedures and regulations.
• Must have a current Notary or be willing to obtain one at the bank's expense.
• Excellent oral and written communication; strong customer service orientation.

Responsibilities

• Coach Tellers to identify opportunities and provide exceptional customer service.
• Manage Teller work schedules, monitor overtime, and assign tasks daily.
• Train new Tellers to ensure procedures are understood and comply with internal controls.
• Perform monthly surprise cash audits and month-end procedures.
• Greet customers, build relationships, and promote banking products and services.
• Process routine transactions and assist with complex transactions; respond to inquiries.

Skills

Leadership

Customer service

Communication

Attention to detail

Teamwork

Education

High School or better

Tools

Microsoft Office

Job description

Teller Operations Supervisor - Tulsa (71st & Memorial)

Job Category: Banking

Requisition Number: OKTEM005357

• Full-Time

Locations

Showing 1 location

Tulsa, OK 74133, USA

Description

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.

Duties will include, but are not limited to, the following:

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.

Required Skills:

• A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Proven knowledge of banking products and services as well as standard banking procedures and regulations

Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense

• Excellent customer service skills, including oral and written communication
• Ability to work effectively as a team member and with customers
• Careful attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
• Strong work ethic and high integrity
• Strong computer skills and proficiency with all Microsoft Office applications

This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m.

Physical Requirements:

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

MidFirst Banking Center Hours of Operations:

• Monday - Friday from 7:15 a.m. - 8:15p.m., Saturday from 8:45 a.m. to 3:15 p.m., and Sunday 11:45 a.m. to 4:15 p.m. (Full time employees are scheduled for 40 hours per week within these time frames)
• Candidates must be available to work weekend hours.
• Shift differential of $5.00/hour for any hours worked after 6:00p.m. Monday-Friday, after 1:00p.m. on Saturdays, and any hours worked on Sundays.

Education

Required

High School or better.

Experience

Required

2 years:

A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience

Preferred

Demonstrated leadership experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.