Teller Operations Supervisor - 7th & Bell

MidFirst Bank; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

MidFirst Bank in Phoenix seeks a Teller Operations Supervisor to lead Tellers, model top customer service, and oversee transaction processing while promoting bank products.

Responsibilities include coaching, scheduling, training, audits, welcoming customers, building relationships to identify financial solutions, handling routine and complex transactions, and responding to inquiries.

Qualifications

• Minimum two years external banking experience in a teller role in the past two years or minimum three years external banking experience.
• Demonstrated leadership experience.
• Experience must include teller servicing and/or operational responsibilities.
• Knowledge of banking products, services, procedures and regulations.
• Excellent oral and written customer service skills.
• Ability to work effectively in a team and with customers.
• Strong attention to detail, organization, and integrity.
• Must have a current Notary or be willing to become one at the Bank’s expense.

Responsibilities

• Coach Tellers to effectively identify opportunities with the customers they service.
• Manage Teller work schedules, monitor overtime, and assign tasks as needed throughout the day.
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls.
• Perform monthly surprise cash audits as well as month-end audit procedures.
• Greet customers and facilitate a welcoming and customer-focused environment.
• Build and maintain relationships with customers to help identify financial products and services that meet their needs.
• Process routine customer transactions as well as assist Tellers with more complex transactions.
• Respond to customer inquiries and concerns to create positive solutions/outcomes.

Skills

Leadership

Customer service

Scheduling

Training

Audit procedures

Notary

Tools

Microsoft Office

Job description

Description

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.

Duties

Duties will include, but are not limited to, the following:

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

Required Skills

• A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Proven knowledge of banking products and services as well as standard banking procedures and regulations
• Excellent customer service skills, including oral and written communication
• Ability to work effectively as a team member and with customers
• Careful attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
• Strong work ethic and high integrity
• Strong computer skills and proficiency with all Microsoft Office applications
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense

Physical Requirements

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

MidFirst Banking Center Hours of Operation

• Standard Hours: Monday - Friday from 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m. ]
• Shift differential is available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturday's from 12:00 p.m. - 1:00 p.m.
• Candidates must be available to work weekend hours.