Teller Operations Supervisor - Grand & Western

MidFirst Business Credit, Inc.; Oklahoma City (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Shift differential pay

Training programs

Full-time hours with a set schedule

Job summary

A leading banking institution in Oklahoma City seeks a Teller Operations Supervisor to lead Tellers, ensuring exceptional customer service while managing banking transactions and training staff. The ideal candidate has extensive banking experience, strong leadership skills, and a commitment to customer satisfaction. This full-time position includes responsibilities such as coaching Tellers and conducting audits while fostering a customer-focused environment.

Qualifications

• Minimum of two years external banking experience in a teller role.
• Demonstrated leadership experience in a banking environment.
• Strong knowledge of banking products and regulations.

Responsibilities

• Coach Tellers to identify customer opportunities.
• Manage Teller schedules and monitor overtime.
• Perform monthly surprise cash audits.
• Greet customers in a welcoming environment.

Skills

Customer service skills

Leadership experience

Attention to detail

Organizational skills

Proficiency in Microsoft Office

Job description

Teller Operations Supervisor - Grand & Western

Job Category: Banking

Requisition Number: OKTEM004485

Location: Oklahoma City, OK 73118, USA

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Posted: September 18, 2025

Employment Type: Full-Time

Overview

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.

Responsibilities

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitor overtime, and assign tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions and assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.

Qualifications & Skills

• A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Proven knowledge of banking products and services as well as standard banking procedures and regulations
• Excellent customer service skills, including oral and written communication
• Ability to work effectively as a team member and with customers
• Careful attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers; demonstrate confidence in dealing with peers
• Strong work ethic and high integrity
• Strong computer skills and proficiency with all Microsoft Office applications

Must have a current Notary or be willing to become one at the Bank’s expense.

Certification & Training: This position requires participation in informal and formal training (paid). A Teller Certification test must be passed to operate a Teller drawer. Formal training consists of one full week of training/testing within the first 3 weeks of employment, scheduled Monday through Friday from 8:00 a.m. – 5:00 p.m.

Physical & Work Environment

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing up to 25 pounds.

Hours & Benefits

• MidFirst Banking Center Hours of Operations: Monday - Friday 7:15 a.m. - 8:15 p.m., Saturday 8:45 a.m. to 3:15 p.m., and Sunday 11:45 a.m. to 4:15 p.m. (Full-time employees are scheduled for 40 hours per week within these time frames)
• Candidates must be available to work weekend hours
• Shift differential of $5.00/hour for eligible hours after 6:00 p.m. Monday-Friday, after 1:00 p.m. on Saturdays, and any hours on Sundays

Compliance

Licenses & Certifications: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.