Teller Operations Supervisor - San Tan

MidFirst Business Credit, Inc.; Gilbert (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

MidFirst Banking Center seeks a Teller Operations Supervisor to lead the teller team, model outstanding customer service, and oversee transactions while identifying opportunities to offer products and services.

You will coach tellers, manage schedules, train new staff, conduct cash audits, greet customers, and nurture relationships. A proactive leader with banking knowledge and strong communication is required, with notary eligibility preferred.

Qualifications

• Minimum two years external banking experience in a teller role in the last two years, or minimum three years external banking experience.
• Demonstrated leadership experience.
• Experience with teller servicing and/or operational responsibilities.
• Knowledge of banking products and services and standard banking procedures/regulations.
• Excellent customer service skills, including oral and written communication.
• Ability to work effectively as a team member and with customers.
• Strong attention to detail and organizational skills.
• Ability to establish credibility quickly with customers and peers.
• Strong work ethic and integrity.
• Proficiency with Microsoft Office applications.

Responsibilities

• Coach Tellers to identify opportunities with customers they service.
• Manage Teller work schedules, monitor overtime and assign tasks.
• Train new Tellers to ensure procedures are understood and followed.
• Perform monthly surprise cash audits and month-end audits.
• Greet customers and maintain a welcoming, customer-focused environment.
• Build and maintain relationships to identify financial products and services.
• Process routine transactions and assist Tellers with complex ones.
• Respond to customer inquiries and resolve issues to achieve positive outcomes.

Skills

Leadership

Customer Service

Banking Knowledge

Notary

Training

Office Proficiency

Teamwork

Attention to Detail

Communication

Compliance

Tools

Microsoft Office

Job description

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.

Duties will include, but are not limited to, the following:

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

Required Skills:

• A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Proven knowledge of banking products and services as well as standard banking procedures and regulations
• Excellent customer service skills, including oral and written communication
• Ability to work effectively as a team member and with customers
• Careful attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
• Strong work ethic and high integrity
• Strong computer skills and proficiency with all Microsoft Office applications

Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense

Physical Requirements:

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

MidFirst Banking Center Hours of Operation:

• Standard Hours:Monday - Fridayfrom 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.].
• Shift differential is available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturday's from 12:00 p.m. - 1:00 p.m.
• Candidates must be available to work weekend hours.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.