TELLER/MEMBER SERVICE REPRESENTATIVE

Fox Communities Credit Union; Green Bay (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A community-based credit union in Green Bay seeks a full-time Teller/Member Service Representative. The role involves processing transactions, opening accounts, and providing excellent member service. Ideal candidates are detail-oriented with strong communication skills and flexible availability, including Saturdays.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Paid Time Off

Paid Volunteer Time Off

Qualifications

• 1-3 years of similar or related experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Processing member transactions and account maintenance accurately.
• Opening new accounts and educating members on financial services.
• Cross-selling credit union products and services.

Skills

Attention to Detail

Communication

Customer Service

Job description

Join to apply for the TELLER/MEMBER SERVICE REPRESENTATIVE role at Fox Communities Credit Union.

We currently have a career opportunity for a full-time Teller/Member Service Representative at our Main Street branch in Green Bay.

The Teller/Member Service Representative creates a positive first impression and establishes strong member relationships, processes member transactions, assists members with account maintenance and problem resolution, uncovers member needs while opening new accounts, and educates members on credit union products and services.

Primary Responsibilities:

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, including:
• CD maintenance, sub accounts, member disputes, fraudulent transactions, credit report reviews, new account maintenance, IRAs and HSAs
• Opening new accounts with knowledge of account ownership, authorized signers, and supporting documentation required for all accounts, including business, trust, estate, guardianship, custodial, hardship, and representative payee accounts
• Asking probing questions to identify member needs, educate members on financial services, cross-sell credit union products and services, and direct members to other credit union representatives when appropriate

Candidate Requirements:

• One to three years of similar or related experience is a plus
• Previous cash handling or teller experience preferred
• Knowledge of credit union products and services is a plus
• Excellent attention to detail
• Excellent written and verbal communication skills
• Flexible availability, including rotating Saturdays
• Working knowledge of computers and ten-key data entry skills
• Ability to work independently with minimal supervision
• Ability to prioritize work and meet deadlines

Ideal candidates will have flexible availability, including Saturdays, and be passionate about member/customer service, thriving in a team and results-oriented environment.

Branch hours: Mon.-Fri. 8am-5:30pm, Sat. 9am-12pm.

Fox Communities Credit Union is a $3 billion community-based credit union serving over 130,000 members at more than 20 locations. We pride ourselves on being a progressive, member-owned, full-service financial institution dedicated to community service.

We believe our team members are our most valuable asset. We offer a great team environment, competitive salary, and an excellent benefits package including medical, dental, vision, life, short-term and long-term disability insurance, 401(k) (Roth and Traditional) with company contributions and match, paid time off, and Paid Volunteer Time Off.

If you are enthusiastic about a rewarding career with a growing credit union, apply now!

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.