Remote Customer Service Representative (Prince Edward Island)

MCI; California (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

MCI is seeking a Remote Customer Service Representative to join their team. The role involves troubleshooting customer issues, building relationships, and representing well-known brands. Ideal candidates should have a high school diploma, excellent communication skills, and the ability to multi-task in a fast-paced environment. Enjoy benefits like paid training, flexible schedules, and competitive pay while working from home.

Benefits

Work-From-Home

Paid Training

Paid Time Off

Medical, Dental, Vision, Life Insurance

Retirement

Flexible Schedules

Company Laptop

Daily Contests

Prizes

Casual Dress Code

Qualifications

• Must be 18+ years old.
• Excellent communication skills.
• Typing speed of 20+ WPM.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Use systems and technology for account management.
• Recognize sales opportunities and apply sales skills.

Skills

Communication

Troubleshooting

Customer Service

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Remote Customer Service Representative (Prince Edward Island)

Join to apply for the Remote Customer Service Representative (Prince Edward Island) role at MCI.

Benefits & Perks: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises.

Job Type: Full-Time

Pay Types: Hourly + Bonus

Application Details: No Resume Required, Phone Interview

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. We support inbound customer service, sales, help desk, and back-office processing. Candidates will troubleshoot technical issues, build customer relationships, and represent well-known brands. Complete a full application on our careers page, including screening questions and a pre-employment test.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Use systems and technology for account management.
• Recognize sales opportunities and apply sales skills.
• Explain products and processes to customers.
• Escalate customer dissatisfaction appropriately.
• Ensure first call resolution through problem-solving.

Candidate Qualifications

Ideal candidates are motivated, dedicated, and possess:

• Must be 18+ years old.
• High school diploma or equivalent.
• Excellent communication skills.
• Typing speed of 20+ WPM.
• Basic knowledge of Microsoft Office.
• Reliable with good attendance.
• Skills in troubleshooting and customer service.
• Ability to multi-task and work in a fast-paced environment.

Conditions of Employment

• Must be authorized to work in the country.
• Willing to submit background/security checks and drug screening as applicable.

Benefits & Incentives

We offer competitive pay, paid time off, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a casual work environment. Participate in contests with cash prizes and rewards.

Physical & Other Requirements

This role is largely sedentary, requiring long periods of sitting, computer use, and occasional movement. Reasonable accommodations are available per ADA policies. We embrace diversity and provide equal employment opportunities.

Join MCI to grow your career with a company that values your contributions. Apply today!