eBay Customer Service Representative

myGwork - LGBTQ+ Business Community; Orlando (FL); Remote; USD 30,000 - 53,000; Full time

Job summary

A leading company is seeking a remote Customer Service Representative to handle high-volume inbound calls and resolve customer issues. Candidates must have at least 2 years of customer service experience, excellent communication skills, and a suitable home workspace. The role offers competitive pay and benefits from day one, emphasizing diversity and inclusion.

Benefits

Medical, dental, and vision insurance

Paid Time Off

Sabbaticals

Performance bonuses

Raises

Qualifications

• At least 2 years of call center or customer service experience.
• Proficiency with web-based and e-commerce software.
• Resilient and adaptable in a dynamic environment.

Responsibilities

• Handle challenging, fast-paced inbound calls, providing clear and effective resolutions.
• Build trust and brand loyalty through empathetic customer interactions.
• Apply judgment to resolve issues proactively and adhere to performance metrics.

Skills

Communication

Empathy

Emotional Intelligence

Adaptability

Tools

Web-based software

E-commerce software

Job description

Job Summary

This is a remote Customer Service Representative position with eBay, an inclusive employer committed to diversity and belonging. The role involves handling high-volume inbound calls, resolving customer issues, and maintaining high standards of customer care. Candidates must be located in Florida and have a suitable home workspace with reliable internet.

Responsibilities

• Handle challenging, fast-paced inbound calls, providing clear and effective resolutions.
• Build trust and brand loyalty through empathetic customer interactions.
• Apply judgment to resolve issues proactively and adhere to performance metrics.

Qualifications

• At least 2 years of call center or customer service experience.
• Excellent communication skills, empathy, and emotional intelligence.
• Proficiency with web-based and e-commerce software.
• Resilient and adaptable in a dynamic environment.

Work From Home Requirements

• Located in Florida with a dedicated, noise-free workspace.
• Wired internet with a minimum of 10 Mbps download and 4 Mbps upload speeds.

Compensation and Benefits

• Starting pay of $21.50/hr with shift differentials.
• Benefits from Day 1, including medical, dental, and vision insurance.
• Paid Time Off, sabbaticals, performance bonuses, and raises.

Additional Information

Applicants will go through a multi-step hiring process, including an online skills assessment. eBay is an equal opportunity employer, valuing diversity and inclusion. For accommodations, contact [e-mail].

Note

The base pay range is estimated between $30,800 and $52,900, with total compensation potentially including bonuses and stock options. Employment is at-will, with salary modifications possible based on various factors.