TELLER/MEMBER SERVICE REPRESENTATIVE

Fox Communities Credit Union; Clintonville (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fox Communities Credit Union is hiring a Teller/Member Service Representative in Clintonville, WI to provide friendly member service, process transactions, and support account maintenance. You’ll learn about credit union products, help members with questions, and work with team members to resolve issues efficiently.

The role emphasizes accurate cash handling, attention to detail, and strong communication. Bilingual English/Spanish capabilities are a plus for serving a diverse membership.

Qualifications

• One to three years of similar or related experience is a plus.
• Previous cash handling or teller experience is preferred.
• Bilingual Spanish and English is preferred.
• Knowledge of credit union products and services is a plus.
• Excellent attention to detail and communication skills.

Responsibilities

• Process basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently.
• Assist members with problem resolution including fraud-related issues and account concerns.
• Open new accounts with knowledge of ownership, signers, and required documentation.
• Identify member needs, educate on financial services, and cross-sell products as appropriate.

Skills

Cash handling

Customer service

Bilingual Spanish/English

Attention to detail

Communication skills

Independent work

Tools

Ten-key data entry

Job description

About this position

We currently have a career opportunity for a full-time Teller/Member Service Representative at our Clintonville branch!

The Teller/Member Service Representative creates a positive first impression and establishes strong member relationships, processes member transactions, assists members with account maintenance and problem resolution, uncovers member needs while opening new accounts, and educates members on credit union products and services.

The primary responsibilities of the Teller/Member Service Representative role include but are not limited to:

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, and assisting members with problem resolution including:
• CD maintenance
• Fraudulent transactions
• Credit report reviews
• New account maintenance
• IRAs and HSAs
• Opening new accounts with knowledge of account ownership, authorized signers, and supporting documentation required for all accounts, including business, trust, estate, guardianship, custodial, hardship, and representative payee accounts
• Asking probing questions to identify member needs, educate members on financial services, cross sell credit union products and services, and direct members to other credit union representatives when appropriate

Candidates for the Teller/Member Service Representative position should possess:

• One to three years of similar or related experience is a plus
• Previous cash handling or teller experience is preferred
• The ability to speak and translate fluent Spanish and English is preferred.
• Knowledge of credit union products and services is a plus
• Excellent attention to detail
• Excellent written and verbal communication skills
• Working knowledge of computers and ten-key data entry skills required
• Ability to work independently with minimal supervision
• Ability to prioritize work and meet deadlines

Ideal candidates will have flexible availability, which will include Saturdays, be passionate about member/customer service and thrive in a team and results oriented environment.

Fox Communities Credit Union is a $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!

Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.

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