MEMBER RELATIONSHIP OFFICER I

Fox Communities Credit Union; Green Bay (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

Fox Communities Credit Union in Green Bay is seeking a full-time Member Relationship Officer at the Ashland Avenue branch. You will assist members with lending, new accounts, and digital services while building lasting relationships.

Responsibilities include interviewing loan applicants, processing transactions, and educating members on products and services. Strong communication and sales skills are essential for success in this role.

Qualifications

• Minimum of one year of sales and service experience.
• Previous financial industry experience is preferred.
• Financial Counselor Certification is a plus.
• Strong communication and interpersonal skills.
• Bilingual skills are a plus.

Responsibilities

• Assist members with consumer lending needs, new accounts, digital services, account maintenance, processing member transactions and problem resolution.
• Interview loan applicants and provide underwriting information to make loan decisions.
• Assist members with needs by opening and maintaining deposit products and services.
• Process basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently.
• Educate members on ancillary loan products, insurance options, and securing appropriate solutions.
• Achieve assigned goals and provide sound guidance for members' financial needs, referring to partnering teams as needed.

Skills

Strong communication skills

Sales skills

Attention to detail

Interpersonal skills

Verbal and written communication

Tools

Microsoft Office

Job description

About this position

We currently have a career opportunity for a full-time Member Relationship Officer at our Ashland Avenue branch in Green Bay!

The Member Relationship Officer creates apositive impression and establishes strong member relationships creating a lasting member experience. They assist members with consumer lending needs, new accounts, digital services, account maintenance, processing member transactions and problem resolution. While working with members, they uncover needs, educate members on products and services, and recommend solutions.

The primary responsibilities of the Member Relationship Officer role include but are not limited to:

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Building and maintaining lasting relationships through conversations, anticipating members’ future needs and exceeding expectations
• Interviewing loan applicants and providing underwriting additional information to make loan decisions
• Assisting members with their needs by opening and maintaining deposit products and services
• Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, and assisting members with problem resolution
• Educating members on ancillary loan products, insurance options, and securing appropriate solutions.
• Achieving assigned goals
• Providing members with sound guidance for their financial needs and referring as needed to partnering teams (i.e. Financial Well-being, Mortgage Lending, Investment Services, Treasury Management)
• Positively representing Fox in the community

Candidates for the Member Relationship Officer position should possess:

• Minimum of one year of sales and service experience
• Previous financial industry experience is preferred
• Financial Counselor Certification is a plus
• Strong communication skills including verbal, written and active listening
• Sales skills in gaining commitment to products and services
• Excellent interpersonal skills to maintain a professional, courteous, and friendly atmosphere for members and team members
• Proven attention to detail
• Excellent written and verbal communication skills
• Advanced knowledge of Microsoft Office or similar software
• Bilingual skills are a plus

Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, and paid time off! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!

Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.