TELLER/MEMBER SERVICE REPRESENTATIVE

Fox Careers Page; Appleton (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Medical

Dental

Vision

Life

Short term disability insurance

Long term disability insurance

401k (Roth and Traditional)

Employer matching contributions

Paid time off

Caregiver leave

Paid Volunteer Time Off

Job summary

Fox Communities Credit Union in Appleton seeks a full-time Teller/Member Service Representative to deliver outstanding member service and process transactions. You will open new accounts, educate members on products, and assist with account maintenance while upholding the Fox Mission and values.

The role requires accuracy, strong communication, and flexible weekend availability to serve a growing member base at the Wisconsin Avenue location.

Qualifications

• 1–3 years of related experience preferred.
• Previous cash handling or teller experience preferred.
• Knowledge of credit union products and services is a plus.
• Excellent attention to detail.
• Excellent written and verbal communication skills.
• Flexible availability including rotating Saturdays.
• Working knowledge of computers and ten-key data entry.
• Ability to work independently with minimal supervision.
• Ability to prioritize work and meet deadlines.

Responsibilities

• Promote Fox Mission, Purpose, Vision, and Values
• Process basic and advanced member transactions accurately and efficiently
• Assist members with account maintenance and problem resolution
• Open new accounts with knowledge of ownership and documentation
• Educate members on financial services and cross-sell products
• Identify member needs through probing questions
• Manage IRAs and HSAs; support various account types

Skills

Cash handling

Teller experience

Credit union products

Attention to detail

Communication skills

Flexible availability

Ten-key data entry

Independent worker

Time management

Account opening knowledge

Tools

Computers

Job description

We currently have a career opportunity for a full-time Teller/Member Service Representative at our Wisconsin Avenue branch in Appleton!

The Teller/Member Service Representative creates a positive first impression and establishes strong member relationships, processes member transactions, assists members with account maintenance and problem resolution, uncovers member needs while opening new accounts, and educates members on credit union products and services.

The primary responsibilities of the Teller/Member Service Representative role include but are not limited to:

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, and assisting members with problem resolution including:
• CD maintenance
• Sub accounts
• Member disputes
• Fraudulent transactions
• Credit report reviews
• New account maintenance
• IRAs and HSAs
• Opening new accounts with knowledge of account ownership, authorized signers, and supporting documentation required for all accounts, including business, trust, estate, guardianship, custodial, hardship, and representative payee accounts
• Asking probing questions to identify member needs, educate members on financial services, cross sell credit union products and services, and direct members to other credit union representatives when appropriate

Candidates for the Teller/Member Service Representative position should possess:

• One to three years of similar or related experience is a plus
• Previous cash handling or teller experience is preferred
• Knowledge of credit union products and services is a plus
• Excellent attention to detail
• Excellent written and verbal communication skills
• Flexible availability, including rotating Saturdays
• Working knowledge of computers and ten-key data entry skills required
• Ability to work independently with minimal supervision
• Ability to prioritize work and meet deadlines

Ideal candidates will have flexible availability, which will include Saturdays, be passionate about member/customer service and thrive in a team and results oriented environment.

Fox Communities Credit Union is a $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

We offer a great team environment,

• competitive salary
• medical
• dental
• vision
• life
• short term disability insurance
• long term disability insurance
• 401k (Roth and Traditional)
• company contributions including match
• paid time off
• caregiver leave
• Paid Volunteer Time Off

Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.