Branch Operations Lead & Teller Coach

Benefit Plans Administrative Services, Inc.; City of Plattsburgh (NY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Community Financial System, Inc. (CFSI) in upstate New York seeks a Senior Teller to lead teller and transaction operations at the branch. You will coach frontline staff, ensure accurate cash handling, and deliver a high-quality customer experience aligned with bank policies.

The role emphasizes operational integrity, vault management, and risk controls, with opportunities to develop staff and promote bank products through trusted relationships.

Qualifications

• Customer-service mindset and relationship-building.
• Accurate cash handling and transaction processing.
• Knowledge of bank policies and risk controls.

Responsibilities

• Lead frontline staff in teller and transaction functions.
• Coach staff on customer conversations and service quality.
• Oversee cash operations, vault management, and fraud prevention.

Job description

Community Financial System, Inc. (CFSI) in upstate New York seeks a Senior Teller to lead teller and transaction operations at the branch. You will coach frontline staff, ensure accurate cash handling, and deliver a high-quality customer experience aligned with bank policies.

The role emphasizes operational integrity, vault management, and risk controls, with opportunities to develop staff and promote bank products through trusted relationships.