Senior Teller & Branch Operations Leader

Community Bank, N.A.; City of Plattsburgh (NY); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401K with match

Pension

Tuition Reimbursement

Banking discounts

11 paid holidays

Paid vacation

Job summary

Community Bank, N.A. is seeking a Senior Teller in Plattsburgh, NY to lead teller operations, coach frontline staff, and ensure accurate cash handling and exceptional customer service at the branch. This role supports branch goals with strong adherence to bank policies and security procedures.

The Senior Teller also assists with account-related tasks and may travel to nearby branches as required. The position emphasizes customer engagement, relationship building, and operational leadership

Qualifications

• High School Diploma or GED required.
• Strong interpersonal and math skills and attention to detail.
• Excellent communication and customer service orientation.
• Willingness to travel to nearby branches if needed.

Responsibilities

• Lead and coach frontline staff on teller and transaction procedures.
• Oversee cash handling, vault operations, and fraud prevention.
• Provide guidance to staff to ensure accurate, friendly service.
• Balance cash, manage branch operations, and support audits.
• Assist with account opening, maintenance, and service requests.
• Travel to nearby branches to support staffing as needed.

Skills

Interpersonal skills

Attention to detail

Customer service

Strong communication

Decision making

Leadership

Education

High School Diploma or GED

Job description

Community Bank, N.A. is seeking a Senior Teller in Plattsburgh, NY to lead teller operations, coach frontline staff, and ensure accurate cash handling and exceptional customer service at the branch. This role supports branch goals with strong adherence to bank policies and security procedures.

The Senior Teller also assists with account-related tasks and may travel to nearby branches as required. The position emphasizes customer engagement, relationship building, and operational leadership