Teller I/Senior — Customer Banking, Growth Path

Credit Union 1; Anchorage, Northern (AK, KY); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) with company matching

Paid time off

Early learning center in Anchorage

Job summary

Credit Union 1 in Anchorage seeks a member-focused Teller to join our Downtown Branch. The Teller will assist members with everyday financial needs, answer questions, and guide them toward tools and services that improve their financial lives. This is a hands-on role at the Downtown Branch (824 W 8th Ave).

The position emphasizes high-quality member service, accuracy, and knowledge of CU1 products while meeting branch KPIs in a friendly, fast-paced environment.

Qualifications

• High school graduate or equivalent.
• Six months of financial institution, cash handling, call center, customer service or sales experience.
• Excellent communication skills with the ability to build relationships with members through all channels.
• Ability to effectively communicate one-on-one and in a group setting.
• Ability to remain calm when helping difficult and/or upset members.
• Must project a positive attitude and proactively evaluate and present credit union products and services that best meet a person’s financial needs.
• Must have strong organizational skills and the ability to adjust priorities to meet deadlines in a fast-paced environment.
• Responsible for abiding by and complying with BSA/AML and OFAC regulations.

Responsibilities

• Demonstrates ownership of transactions processed and provides excellent service with every member interaction.
• Assists members with a variety of transactions including deposits, payments, withdrawals, and transfers.
• Researches and resolves member account issues.
• Maintains thorough documentation for all member transactions as required by credit union policies and procedures.
• Educates members on technologies offered by the credit union such as ATM/ITM functionality, DocuSign, Online Access, Mobile Deposit, Bill Pay, Mobile Wallet.
• Explains the features and benefits of credit union products and services to members and makes recommendations that meet their needs.
• Reviews suspicious or unusual transactions and items. Processes transactions within defined transaction limits.
• Maintains up to date knowledge of security procedures and uses sound judgement to identify and deter potential fraudulent requests.
• Effectively performs branch or department opening and closing duties as assigned.
• Prepares and balances daily summary for all cash, checks, and other negotiable instruments, if applicable.

Skills

Excellent communication

Customer service

Relation-building

Calm under pressure

Positive attitude

Organizational skills

Education

High school graduate or equivalent

Job description

Credit Union 1 in Anchorage seeks a member-focused Teller to join our Downtown Branch. The Teller will assist members with everyday financial needs, answer questions, and guide them toward tools and services that improve their financial lives. This is a hands-on role at the Downtown Branch (824 W 8th Ave).

The position emphasizes high-quality member service, accuracy, and knowledge of CU1 products while meeting branch KPIs in a friendly, fast-paced environment.