Teller I - Customer Service & Cash Handling

RCB Bank; Owasso (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Teladoc

Dental Plan

Vision Plan

401(k)

ESOP

Sick Leave

Vacation and PTO

Job summary

RCB Bank is dedicated to delivering exceptional customer service across its multi-branch network. This role supports the bank’s customer service standards by accurately processing financial transactions and safeguarding assets in compliance with bank policies and regulatory requirements.

The ideal candidate will communicate clearly with customers and coworkers, handle cash and transactions efficiently, and follow escalation procedures for unusual activities.

Qualifications

• Customer service experience.
• Successful completion of teller essentials training program after hire.
• Clear communication with customers and co-workers.
• Understanding basic fraud indicators and proper escalation procedures.

Responsibilities

• Obtain customer identification, signatures and other required information; record and process all transactions according to regulations and procedures.
• Examine cash, check and other documents submitted for the transaction to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss; follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
• Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support.
• Balance drawer at the end of shift and report any outages to Teller Supervisor.

Skills

Customer service

Clear communication

Fraud indicators awareness

Cash handling

Teller experience

Job description

RCB Bank is dedicated to delivering exceptional customer service across its multi-branch network. This role supports the bank’s customer service standards by accurately processing financial transactions and safeguarding assets in compliance with bank policies and regulatory requirements.

The ideal candidate will communicate clearly with customers and coworkers, handle cash and transactions efficiently, and follow escalation procedures for unusual activities.