Teller I

Sutton Bank; Attica (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Sutton Bank in Attica, Ohio is seeking a Customer Service Representative who will be the first point of contact for customer interactions. The role involves processing cash deposits, withdrawals, and payments while ensuring the integrity of transactions and security measures.

The ideal candidate will have a high school diploma, effective communication skills, and a preference for candidates with prior experience in cash handling and customer service. We value diversity and are an Equal Employment Opportunity employer.

Qualifications

• One year of related experience and/or training preferred.
• General PC knowledge.
• Prior cash handling and previous sales experience preferred.

Responsibilities

• Greets customers and identifies their business needs.
• Processes cash item deposits, withdrawals, and checks.
• Ensures all safety and security measures are maintained.

Skills

Effective communication

Interpersonal skills

Customer service

Education

High school diploma or GED

Job description

Summary

This position is the first point of contact for most customer interactions that occur within the branch. Responsible for working as a member of a cohesive team to process a variety of transactions including deposits, withdrawals, payments, cash handling, and maintaining the integrity of the teller line.

Qualifications

• Education: High school diploma or general education (GED).
• Licenses/Certifications: None.
• Experience: One year of related experience and/or training preferred. General PC knowledge. Prior cash handling experience preferred. Previous sales experience preferred. Or equivalent combination of education and experience.

Essential Functions

A: Job Specific

• Greets customers, identifies their business needs, completes requests and answers questions.
• Researches customer issues and corrects discrepancies.
• Accepts and processes cash item deposits, savings deposits, withdrawals, and checks.
• Processes loan, credit card and utility payments.
• Redeems savings bonds.
• Reconciles night deposits and mailed‑in transactions.
• Follows all cash handling procedures to ensure proper balancing and all money is properly secured and accounted for.
• Completes and processes holds/CTR's as required.
• Ensures that all safety and security measures are being maintained at all times. Follows proper dual control measures when required. Completes logs and assists with audits. Maintains the security of personal keys and assigned codes.
• Maintains assigned cash levels. Balances drawer. Researches any over and short issues.
• Sells gift cards and other bank services. Identifies opportunities to cross‑sell and/or makes referrals as appropriate.
• Utilizes back office capture to send transactions to corporate. Reconciles any balancing issues.

Knowledge/Skills/Abilities

• The ability to communicate effectively and clearly, both in verbal and written communication.
• Excellent interpersonal skills.
• Strong knowledge of the business area being supported.
• Self‑directed and motivated.
• The ability to manage multiple tasks.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.
• Provide exceptional customer service with each interaction. Exercise good judgment when performing job functions to safeguard the assets of the bank and the customer.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, pregnancy or protected veteran status.