Teller: Help Customers Reach Their Financial Goals

Citizens Bank; Exeter (NH); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Tuition assistance

Paid time off

Flexible work arrangements

Wellness programs

Job summary

Citizens Bank in Exeter, NH, seeks a Teller to greet customers, demonstrate how to use the mobile app and ATMs, and complete simple transactions. You will deliver personalized advice, educate customers on bank products, and connect them with Bankers for next steps.

The role emphasizes excellent customer service, adherence to financial policies, and cash handling accuracy. A high school diploma or GED and prior customer-facing experience are required.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues; customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• You’ll greet our customers in our lobbies and demonstrate how to use our mobile app or ATMs to complete simple transactions.
• You’ll create amazing experiences for our customers, offering personalized advice and connecting them to Bankers for follow-up.
• You’ll educate customers on Citizens products and benefits and respond to questions or concerns.
• You’ll follow all financial policies and procedures, including proper cash handling and applicable regulations.

Skills

Customer service

Active listening

Communication

Problem solving

Digital literacy

Time management

Education

High School degree or GED

Tools

ATMs

Mobile app

Job description

Citizens Bank in Exeter, NH, seeks a Teller to greet customers, demonstrate how to use the mobile app and ATMs, and complete simple transactions. You will deliver personalized advice, educate customers on bank products, and connect them with Bankers for next steps.

The role emphasizes excellent customer service, adherence to financial policies, and cash handling accuracy. A high school diploma or GED and prior customer-facing experience are required.