BUSINESS RELATIONSHIP OFFICER I - ARECIBO II BRANCH - FIRSTBANK PR

FirstBank Florida; Arecibo (PR); On-site; USD 40,000 - 56,000; Full time

Job summary

FirstBank PR is seeking a Business Relationship Officer I to drive new client acquisition and deepen existing relationships within the Puerto Rico market. The role requires proactive outreach, proposal development, and collaboration with internal teams to deliver tailored banking solutions.

The candidate should have a business background, strong communication, and the ability to manage a diverse client portfolio, with readiness to work on-site and travel between branches as needed.

Qualifications

• Computer literate in MS Office.
• Leadership, administrative, sales and supervisory skills.
• Knowledge of banking regulations (KYC, BSA, OFAC) preferred.
• Knowledge in banking laws and regulations; banking products and services; Credit policy.
• Strong analytical, multitasking, organizational, and problem-solving abilities.
• Excellent communication, written and presentation skills.
• Bilingual, preferable.
• Ability to read, analyze and interpret business materials and regulations.
• Ability to write reports and business correspondence.
• Ability to present information effectively to groups of managers, clients, and the public.
• Driver’s license and car in good condition.
• Available to work holidays, weekends, and flexible schedules.

Responsibilities

• Prospect for potential new clients and convert to increased business.
• Cold call within market to ensure a robust pipeline of opportunities.
• Identify potential clients and decision makers within organizations.
• Research and build relationships with new clients.
• Develop proposals that address client needs and objectives.
• Assist in pricing solutions and services.
• Close new business by coordinating requirements and negotiating contracts.

Skills

Communication skills

Sales experience

Leadership

Problem solving

Teamwork

Strategic thinking

Education

Bachelor’s degree in Business Administration

Tools

MS Office

Job description

BUSINESS RELATIONSHIP OFFICER I

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The primary role of a Business Relationship Officer is a customer facing position whose primary role is to achieve, retain, deepen, and manage relationship.

Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFCA) applicable policies. Employees must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned.

What You’ll Need to Succeed

• Prospect for potential new clients and turn this into increased business.
• Cold call as appropriates within your market or geographic area to ensure a robust pipeline of opportunities.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Work with team to develop proposals that speak to the client’s needs, concerns, and objectives.
• Participate in pricing the solution / service.
• Closed new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Work proactively retention of Bank’s customers.
• Impact profitability through ensuring strategic and tactical management decisions and new business development results.
• Present new products and services and enhance existing relationships.
• Provides services to actual portfolio customers.
• Promotes and ensures the growth of the deposit portfolio, loans and selling of banking products and services.
• Work with technical staff and other internal colleagues to meet customer needs.
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Ensure efficient and effective marketing, advertising, and promotional planning through the Marketing department.
• Deposit portfolio management.
• Management and Growth of Preferred Segment.
• Submit weekly progress reports and ensure data is accurate.
• Complies and enforces closing officers’ unit with related policies, procedures, laws and regulations including but not limited to anti-money laundering, US Patriot Act, Bank Secrecy Act, OFAC, fraud protection, security procedures, and privacy and confidentiality requirements.
• Performs all other additional duties as may be assigned.
• Meet the established goal of new deposit sales and growth.

Competencies

The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture, and philosophy.

• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; and responds to requests for service and assistance.
• Problem solving; selling and marketing techniques and establishing priorities, goal oriented and able to work under pressure.
• Participative leadership oriented.
• Teamwork oriented.
• Strategic thinking capacity.

What You’ll Need

Bachelor’s degree in Business Administration, but not limited to other. Three (3) years of Branch Banking related experience or four (4) years minimum of relevant experience in direct sales. An equivalent combination of academic curriculum and experience could be considered for the job.

• Computer literate in the use of MS Office.
• Leadership, administrative, sales and supervisory skills
• Knowledge of banking regulations as Compliance requirements, such as, Know Your Customer, Bank Secrecy Act, preferable.
• Knowledge in Banking laws and regulations; banking (individual and commercial) products and services; Credit policy.
• Good analytical skills, multitask, organized, problem solving, goal oriented and able to work under pressure.
• Excellent communication and written and presentation skills.
• Bilingual, preferable.
• Excellent verbal and written communication skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Driver License and car in good conditions.
• Available to work holidays, weekends, and flexible schedules. Also available to be transferred to other Branches within the geographical area.

EQUALEMPLOYMENT OPORTUNITY EMPLOYER