Teller: Elevate Customer Experience & Financial Wellness

Northwest Bank; Amherst (OH); On-site; USD 30,000 - 38,000; Full time

Job summary

Northwest Bank in Amherst, OH seeks a friendly Teller to assist customers with transactions, answer questions, and promote financial products. You will balance cash, support daily operations, and collaborate with teammates to meet service goals.

Applicants should have a high school diploma or equivalent and prior customer service or banking experience. The role requires weekend and evening hours as needed and a commitment to accurate, compliant service.

Qualifications

• Ability to engage customers and resolve questions with courtesy and accuracy.
• Strong listening and communication skills to identify customer financial needs.
• Comfort with balancing cash drawer and handling transactions.
• Familiarity with bank products and services across digital channels.

Responsibilities

• Assist customers with questions, process transactions, and resolve issues.
• Refer complex requests to appropriate team members.
• Greet customers, take ownership of inquiries, and ensure satisfaction.
• Balance teller drawer daily and participate in office meetings and vault duties.
• Deliver exceptional customer experience in person, by phone, and email.

Skills

Customer service

Cash handling

Teamwork

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank in Amherst, OH seeks a friendly Teller to assist customers with transactions, answer questions, and promote financial products. You will balance cash, support daily operations, and collaborate with teammates to meet service goals.

Applicants should have a high school diploma or equivalent and prior customer service or banking experience. The role requires weekend and evening hours as needed and a commitment to accurate, compliant service.