Customer-Centric Teller: Grow with Tech-Driven Banking

Santander US; New Bedford (MA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander US is seeking a Teller to assist customers with a range of financial needs, process transactions, and support branch operations. You will deliver friendly service, handle cash accurately, and promote digital self-service options to customers.

Qualified candidates have a high school diploma, 6+ months cash handling and customer service experience, and are willing to work weekends/evenings. Bilingual skills in Portuguese or Spanish are a plus.

Qualifications

• High school diploma or equivalent required.
• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Bilingual Portuguese and/or Spanish preferred.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate risk concerns.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology to engage customers.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Attention to detail and accuracy.
• Computer proficiency and basic math skills.
• Must be able to work branch hours including weekends and evenings.

Responsibilities

• Provide exceptional customer service by welcoming customers and assisting with banking needs; minimize wait times.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Engage customers and educate them on self-service options using digital tools.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean, organized work area and welcoming environment.
• Support nearby branches as needed.

Skills

Cash Handling

Customer Service

Bilingual Portuguese/Spanish

Microsoft Office

Attention to detail

Communication skills

Using digital tools

Multi-tasking

Education

High school diploma or GED

Job description

Santander US is seeking a Teller to assist customers with a range of financial needs, process transactions, and support branch operations. You will deliver friendly service, handle cash accurately, and promote digital self-service options to customers.

Qualified candidates have a high school diploma, 6+ months cash handling and customer service experience, and are willing to work weekends/evenings. Bilingual skills in Portuguese or Spanish are a plus.