Teller: Elevate Customer Banking Experience

PNC; Pittsburgh (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision benefits

Life insurance

401(k) with company match

Pension and stock purchase plans

Educational assistance

Wellness program

Job summary

PNC is seeking a Teller for our Retail Banking team based at the Three PNC Plaza branch in Pittsburgh, PA. In this in-office role, you’ll deliver a personalized customer experience, handle a variety of transactions, and help customers understand banking options using available technology.

The position emphasizes customer focus, risk awareness, and teamwork. No degree is required, and full-time benefits accompany a comprehensive compensation package and opportunities for growth within the branch

Qualifications

• No degree required; experience or certifications may be considered.
• Customer service and financial transactions experience preferred.
• Ability to learn banking products and processes.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Customer Service

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Communication

Education

No Degree

Job description

PNC is seeking a Teller for our Retail Banking team based at the Three PNC Plaza branch in Pittsburgh, PA. In this in-office role, you’ll deliver a personalized customer experience, handle a variety of transactions, and help customers understand banking options using available technology.

The position emphasizes customer focus, risk awareness, and teamwork. No degree is required, and full-time benefits accompany a comprehensive compensation package and opportunities for growth within the branch