Customer-Driven Teller: Elevate the Banking Experience

PNC Financial Services Group, Inc.; Bentleyville (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical & Prescription Coverage

Dental & Vision

401(k) with Company Match

Paid Holidays

Job summary

PNC Financial Services Group, Inc. seeks a teller to join the Retail Banking team at the Bentleyville branch in Bentleyville, PA.

The role focuses on delivering an exceptional customer experience, educating customers on banking options, and identifying opportunities during interactions to meet financial needs. In-office position with emphasis on accuracy, adherence to policies, and efficient daily operations.

Qualifications

• Accountability and integrity when handling customer data and banking transactions.
• Strong focus on customer outcomes and satisfaction.
• Ability to recognize opportunities and refer to appropriate branch staff.
• Comfort with using digital tools to assist customers and complete transactions.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer’s problems.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a teller to join the Retail Banking team at the Bentleyville branch in Bentleyville, PA.

The role focuses on delivering an exceptional customer experience, educating customers on banking options, and identifying opportunities during interactions to meet financial needs. In-office position with emphasis on accuracy, adherence to policies, and efficient daily operations.