Teller & Customer Service Specialist

Harbor Bank Of Md; Baltimore (MD); On-site; USD 21,000 - 24,000; Full time

Job summary

Harbor Bank of Maryland is seeking a full-time Customer Service Representative/Teller in Baltimore, MD. You will handle opening new accounts, deposits, and customer inquiries, while supporting cross-selling and maintaining branch security and compliance.

The role requires strong interpersonal skills, knowledge of teller terminals, and 1–2 years of related experience, with preference for experience in high-volume or regulated environments. Reports to Branch Manager.

Qualifications

• A High School Diploma or GED equivalent is required.
• One to two years of job-related experience, including at least six months teller experience.
• Previous experience in regulated or high-volume environments is preferred.

Responsibilities

• Opens new accounts, explaining options such as single and joint ownership, revocable trust accounts, and various savings and certificate and checking account programs available, gathering needed information from the customer, transferring funds from existing accounts, and /or preparing sight drafts to obtain funds from other sources. Prepares all paperwork and assists the customer in the signing of documents necessary to process new accounts.
• Receives initial deposit and ensures that all new accounts are properly processed. Actively cross-sells the bank’s services in a professional manner.
• Performs collection forms for maturing saving bonds, counsels’ customers on the merits of the various investment options, and processes changes of ownership and exchanges of savings bonds.
• Complete all arrangements and documents for such services as charge savings, tele-transfer, and direct deposit. Returns drafts or foreign checks through channels to the originating source for collection.
• Answer questions and solve problems for customers and branch staff concerning all services provided by the bank by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Open IRA retirement accounts, including acquainting the customer with various legal requirements, gathering necessary information, and preparing the documents.
• Processes all retirement accounts and direct deposit forms, checking for accuracy before forwarding to the appropriate area.
• Conducts sales and referral communications, promoting bank services to customers.
• Supervise the Teller line and operate vault in the absence of the Team Lead or Head Teller.
• Comply with all federal and state regulations and rules impacting this position, meet all risk and compliance obligations, including the completion of required training.

Education

High School Diploma or GED

Tools

Online Teller Terminal

Job description

Harbor Bank of Maryland is seeking a full-time Customer Service Representative/Teller in Baltimore, MD. You will handle opening new accounts, deposits, and customer inquiries, while supporting cross-selling and maintaining branch security and compliance.

The role requires strong interpersonal skills, knowledge of teller terminals, and 1–2 years of related experience, with preference for experience in high-volume or regulated environments. Reports to Branch Manager.