Teller / Customer Service Representative

Premier Credit Union; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

4% 401(k) match

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

16 days paid time off per year

Job summary

Premier Credit Union in Urbandale, IA, is seeking a Customer Service Representative for a full-time, weekday role with every other Saturday. You’ll process deposits, withdrawals, and inquiries, greet members, and help educate them on products. Training is provided, no banking experience required, with bilingual English/Spanish a plus.

You will work in a friendly team, maintain accuracy, and support branch operations while delivering excellent member service.

Qualifications

• High school diploma or equivalent required.
• Strong attention to detail and accuracy.
• Friendly, professional communication with members.
• Bilingual English/Spanish is a plus.

Responsibilities

• Process routine financial transactions with accuracy and care.
• Greet members and respond to questions across multiple channels.
• Educate members about credit union products and services.
• Support daily branch operations and collaborate with teammates.

Skills

Customer service

Attention to detail

Friendly communication

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Computers

Job description

Customer Service Representative

Urbandale Location

Full time | M-F Approx. 8 am – 5 pm | every other Saturday 9am – 12 pm

About the Role

Ready to be the friendly face members look forward to seeing? At Premier Credit Union, we're looking for a reliable, detail-oriented Member Service Representative to create a welcoming experience for every member who walks through our doors. No banking experience? No problem - this is a fantastic entry-level opportunity to launch a career in financial services, and we'll provide all the training you need to succeed.

Credit unions are built on a simple philosophy: people helping people. Here, members are never just a number - we take the time to know them, support them, and celebrate their financial wins. If helping people brightens your day and you're excited to grow your career in a place that values you, we can't wait to meet you.

What Will You Do

As a Member Service Representative, you will process routine financial transactions such as deposits, withdrawals, payments, and account inquiries with accuracy and attention to detail. You will greet members and respond to their questions or concerns with professionalism and care, communicating through a variety of service channels including phones, live teller machines, email, text, and secure messaging. You will maintain cash drawer accuracy and follow established procedures for balancing, security, and compliance.

You will also educate members about credit union products and services, referring them to the right team members when additional support is needed. Beyond member interactions, you will support daily branch operations, pitch in on other operational tasks, and collaborate with teammates to ensure consistent service and a positive, respectful team environment. Along the way, you will participate in training and development opportunities to grow your skills and career.

What Will You Bring

We are looking for someone with a high school diploma or equivalent and previous customer service experience. The ideal candidate has strong attention to detail and a commitment to accuracy, friendly and professional communication skills, and the tact and composure to handle a variety of member interactions. You should be comfortable using computers, comfortable educating members and promoting products and services, and eager to learn and grow in a team-oriented environment. Bilingual proficiency in English and Spanish is a plus.

Benefits

Benefits include a 4% 401(k) match, health insurance, dental insurance, vision insurance, life and disability insurance, and 16 days of paid time off per year plus bank holidays.

Background check upon hire