Member Service Representative/Teller

Cross Valley Federal Credit Union; Northern (KY); On-site; USD 29,000 - 36,000; Full time

Job summary

Cross Valley Federal Credit Union in Kentucky is seeking a Member Service Representative/Teller to deliver friendly, accurate financial service to members.

You will handle deposits, withdrawals, loan payments, and cross-sell products while maintaining confidentiality and complying with regulations. Flexible hours and a team-focused environment are offered.

Qualifications

• Prior experience in a customer service or cash handling role preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Detail-oriented with strong organizational skills.
• Basic computer skills and ability to learn new software quickly.
• Ability to maintain confidentiality and handle sensitive information.
• Must be able to work flexible hours.

Responsibilities

• Greet members and provide excellent customer service in a friendly and professional manner.
• Process deposits, withdrawals, and loan payments accurately.
• Identify opportunities to cross-sell products and services to meet members' financial needs.
• Respond to member inquiries and resolve any issues or concerns in a timely and effective manner.
• Maintain a thorough understanding of credit union products and services.
• Adhere to all policies and procedures to ensure compliance with regulations and internal controls.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Communication skills

Multitasking

Confidentiality

Job description

Description

Job Description: Member Service Representative/Teller

We are seeking a highly motivated and customer-oriented individual to join our team as a Member Service Representative/Teller. In this role, you will be responsible for providing exceptional service to our members and assisting them with their financial needs.

Responsibilities

• Greet members and provide excellent customer service in a friendly and professional manner
• Process transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Identify opportunities to cross-sell products and services to meet members' financial needs
• Respond to member inquiries and resolve any issues or concerns in a timely and effective manner
• Maintain a thorough understanding of credit union products and services
• Adhere to all policies and procedures to ensure compliance with regulations and internal controls
• Perform other duties as assigned

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are a team player with a positive attitude and a passion for helping others, we encourage you to apply for this exciting opportunity.

Requirements

• Prior experience in a customer service or cash handling role preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Detail-oriented with strong organizational skills
• Basic computer skills and ability to learn new software quickly
• Ability to maintain confidentiality and handle sensitive information
• Must be able to work flexible hours