Teller & Customer Experience Champion

First Horizon Corp.; Knoxville (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Corporation in Knoxville, TN is seeking a teller to handle cash transactions, deposits, withdrawals, and customer service duties at the branch level.

The role requires a High school diploma or GED and typically 6 months of cash handling or teller experience. Candidates should be detail-oriented, patient, and capable of cross-selling bank services while following security and audit policies.

Qualifications

• High school diploma or GED required; 6 months cash handling or teller experience preferred.
• Equivalent combination of education and experience considered.

Responsibilities

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.
• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Skills

Cash handling

Customer service

Sales referral

Compliance awareness

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

First Horizon Corporation in Knoxville, TN is seeking a teller to handle cash transactions, deposits, withdrawals, and customer service duties at the branch level.

The role requires a High school diploma or GED and typically 6 months of cash handling or teller experience. Candidates should be detail-oriented, patient, and capable of cross-selling bank services while following security and audit policies.