Customer Banking Teller: Service, Cash & Growth

First Horizon Bank; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA with match

Maternity leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Benefits portal

Job summary

First Horizon Bank in Nashville, TN seeks a friendly Teller to provide quality retail banking transactions and customer service. You will handle deposits, withdrawals, and daily balancing while helping clients with product referrals and cross-sell opportunities.

Maintain compliance with policies, assist with atm operations, and support the branch with accurate, timely service. Prior cash handling and customer service experience are preferred for this full-time role.

Qualifications

• High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience

Responsibilities

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures
• Process deposits, withdrawals, transfers and loan payment transactions for customers
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.)
• Assist in daily balancing and processing of ATM(s), including the processing of all entries
• Assist in the verification of deposits in the night and lobby depository
• Assist with the dual control vault responsibilities
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines
• Deliver excellent client experiences consistently and promptly resolve client issues effectively
• Ensure an excellent overall client experience by assisting clients with select service needs
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning
• Identify cross selling opportunities and refer clients/prospects to the appropriate team
• Promote bank products and services to further enhance client relationships
• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics
• Perform all other job-related duties as assigned

Skills

Cash handling

Customer service

Cross-selling

Audit & security awareness

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

First Horizon Bank in Nashville, TN seeks a friendly Teller to provide quality retail banking transactions and customer service. You will handle deposits, withdrawals, and daily balancing while helping clients with product referrals and cross-sell opportunities.

Maintain compliance with policies, assist with atm operations, and support the branch with accurate, timely service. Prior cash handling and customer service experience are preferred for this full-time role.