Teller & CSR: Relationship Builder (On-Site)

First Financial Bank NA; Mount Juliet (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Paid time off

ESOP

Banking benefits

Job summary

First Financial Bank is seeking a Teller/Customer Service Representative to build client relationships, process transactions accurately, and guide customers through banking products. This on-site, full-time role emphasizes exceptional service, compliance, and teamwork to support community banking needs.

You’ll balance cash, refer products, and assist with accounts and loans in a fast-paced retail setting, while upholding security and accuracy standards for everyday banking transactions.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Teller experience preferred (6+ months).
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Responsibilities

• Build Relationships: Get to know clients, understand their needs, and provide personalized service.
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts.
• Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Handle client concerns with professionalism and find effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Be part of a respectful, supportive team that values accountability and innovation.

Education

High school diploma or equivalent

Job description

First Financial Bank is seeking a Teller/Customer Service Representative to build client relationships, process transactions accurately, and guide customers through banking products. This on-site, full-time role emphasizes exceptional service, compliance, and teamwork to support community banking needs.

You’ll balance cash, refer products, and assist with accounts and loans in a fast-paced retail setting, while upholding security and accuracy standards for everyday banking transactions.