Teller & CSR: Build Trust, Grow Banking Skills

First Financial Bank NA; Tennessee; Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Employee Stock Ownership Plan (ESOP)

Paid time off

Tuition assistance

Job summary

First Financial Bank NA in Mt Juliet, TN is seeking a Teller/Customer Service Representative to help clients with accounts, process transactions, and guide them through banking products.

You will balance cash drawers, handle checks, and refer customers to banking professionals while delivering accurate service and protecting clients from fraud. This on-site role offers growth opportunities and competitive benefits.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Teller experience preferred (6+ months).
• Strong customer service skills with active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.

Responsibilities

• Build Relationships: Get to know clients, understand their needs, and provide personalized service.
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate CDs and Money Market Accounts.
• Generate Leads: Identify client needs and refer them to the appropriate banking professionals.
• Educate & Protect: Explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Handle client concerns with professionalism and find effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.

Skills

Customer service

Cash handling

Clear communication

Compliance and fraud detection

Balance cash drawer

Computers and data entry

Phone systems

Basic math and accounting

Recommend financial products

Teller experience

Education

High school diploma

Tools

Multi-line phone systems

Data entry systems

Computer systems

Job description

First Financial Bank NA in Mt Juliet, TN is seeking a Teller/Customer Service Representative to help clients with accounts, process transactions, and guide them through banking products.

You will balance cash drawers, handle checks, and refer customers to banking professionals while delivering accurate service and protecting clients from fraud. This on-site role offers growth opportunities and competitive benefits.