Teller Center Lead & Staff Coach

Kinetic Credit Union

Columbus (GA)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Job summary

Kinetic Credit Union in Columbus, GA is seeking a working supervisor to partner with the Contact Center Manager for daily Teller Center operations. You will perform Teller Specialist duties while supervising Teller Center staff and maintaining high standards of member service, knowledge of products, and relationship building.

This role requires supervising, scheduling, coaching, and driving performance, with emphasis on accuracy, security, and policy adherence.

Qualifications

Associate's degree in business administration preferred, plus a commensurate level of language, math and reasoning skills.
Two to five years of progressively responsible management experience, preferably within a financial institution, with the experience and knowledge to manage a full-service Teller Center.

Responsibilities

Monitors reports to track progress toward goals; uses data to manage staffing, productivity, sales referrals and service results.
Provides supervision and leadership to staff; assigns work and promotes service expectations.
Answers questions, solves problems, and assists with complex transactions and policies.
Conducts regular staff meetings to exchange information and encourage teamwork.
Coaches staff on performance, sales, service, changes, and training.