Interactive Teller: Flexible Schedule Banking Associate

KEMBA Financial Credit Union; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

KEMBA Financial Credit Union in Columbus, OH seeks an Interactive Teller to provide service support to members through multiple channels, handling deposits, withdrawals, account information, and related transactions while ensuring accuracy and compliance.

This role emphasizes friendly, member-centric service, opportunities to upsell appropriate financial products, and working under an Interactive Teller Supervisor; a high school diploma and teller experience preferred.

Qualifications

• High school diploma or equivalent required.
• Prior teller experience or equivalent preferred.
• Sales or customer service experience valuable.
• Strong attention to detail and accuracy.
• Professional demeanor and ability to be “On Stage” for extended periods maintaining a positive attitude.
• Excellent communication skills with appropriate grammar.

Responsibilities

• Handle basic and complex member service ITM interactions including deposits, withdrawals, payments, and account information; share drafts, shares, IRAs, rates, and Shared Branching.
• Identify and recommend new and alternative services to Members that will fit their financial needs.
• Meet or exceed service and productivity goals for this position.
• Perform duties in a compliant manner with policies and procedures; provide friendly, member-centric service.
• Assist other Interactive Tellers as needed.
• Develop understanding of Credit Union history, philosophy, organization, policies, and procedures; pursue training and certification.
• Relate well to others; negotiate, instruct, supervise, persuade, or speak with others; respond to supervision.
• Perform other duties as required by management.

Skills

Organizational skills

Attention to detail

Communication skills

Flexibility

Customer service

Professional demeanor

Positive attitude

Education

High school diploma or equivalent

Tools

Windows

Job description

KEMBA Financial Credit Union in Columbus, OH seeks an Interactive Teller to provide service support to members through multiple channels, handling deposits, withdrawals, account information, and related transactions while ensuring accuracy and compliance.

This role emphasizes friendly, member-centric service, opportunities to upsell appropriate financial products, and working under an Interactive Teller Supervisor; a high school diploma and teller experience preferred.