Teller: Build Relationships & Elevate Customer Experience

PNC Financial Services Group, Inc.; Huntsville (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Wellness program

Paid holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Teller in Huntsville, AL to deliver a personalized financial experience and educate customers on available alternatives. You will handle a variety of transactions, identify opportunities to deepen relationships, and help connect customers with branch staff to meet their banking needs.

The role emphasizes customer service, knowledge of banking products, and adherence to company policies while contributing to a positive, in-office workplace culture.

Qualifications

• Knowledge, skills, and abilities for a teller role and financial services.
• Ability to learn product and procedural knowledge.
• Commitment to risk management and compliance.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Teller in Huntsville, AL to deliver a personalized financial experience and educate customers on available alternatives. You will handle a variety of transactions, identify opportunities to deepen relationships, and help connect customers with branch staff to meet their banking needs.

The role emphasizes customer service, knowledge of banking products, and adherence to company policies while contributing to a positive, in-office workplace culture.