Customer-First Teller: Elevate Banking Experience

PNC Financial Services Group, Inc.; Athens (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

401(k) with PNC match

Paid time off (holidays and vacation)

Job summary

PNC Financial Services Group, Inc. seeks a Teller to deliver a distinctive customer experience in Athens, Alabama. You will handle a range of teller duties, educate customers on digital options, and identify opportunities to refer customers to branch staff.

This in-office role emphasizes accurate transactions, adherence to policies, and active engagement with customers to build trust and loyalty while supporting the bank's financial wellbeing initiatives.

Qualifications

• No degree required.
• No certifications required.
• No licenses required.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions and educates customers on alternatives available for financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer problems and ensures efficient branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. seeks a Teller to deliver a distinctive customer experience in Athens, Alabama. You will handle a range of teller duties, educate customers on digital options, and identify opportunities to refer customers to branch staff.

This in-office role emphasizes accurate transactions, adherence to policies, and active engagement with customers to build trust and loyalty while supporting the bank's financial wellbeing initiatives.