Teller

Central Bank; Springfield (MO); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Central Bank of the Ozarks is seeking a full-time Teller at the South National facility in Springfield, MO. The role focuses on daily deposits, cash handling, customer service, and cross-selling bank products to meet customer needs.

You will maintain accurate cash drawers, comply with BSA and related regulations, and participate in ongoing training to ensure precise operations and secure handling of funds.

Responsabilidades

• Provide daily deposit services including deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters
• Maintain cash drawer within prescribed limits
• Balance and verify cash drawer daily; maintain cash over and short records
• Assist in identifying cash offages and variances
• Prepare forms for Bank Secrecy Act (BSA) requirements and gather necessary documentation
• Acquire and maintain knowledge of compliance and regulatory issues (BSA, Regulation CC, E, DD, P)
• Understand security procedures and post-robbery procedures; maintain safe work environment
• Provide exemplary customer service in person and by telephone; handle difficult situations with tact
• Cross-sell bank products and services; participate in sales programs to reach goals
• Arrange daily work plans to handle customer flow and processing requirements
• Acquire knowledge of all bank products and services; complete required training

Descripción del empleo

This full-time position is located at the South National facility with Central Bank of the Ozarks.

Essential Duties And Responsibilities

• Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters
• Maintain cash drawer within prescribed limits
• Purchase from and sell money to vault as needed
• Accurately count, receive and disburse cash and accurately handle mutilated and bait currency
• Verify and balance assigned cash drawer daily. Maintain cash over and short record
• Assist in identifying cash offages
• Maintain cash drawer variances within Central Bank of the Ozarks guidelines
• Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations
• Acquire and maintain thorough understanding of security procedures; practice established procedures
• Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures
• Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly
• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone
• Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy
• Look for creative ways to make customers feel appreciated and special
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer
• Actively participate in sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set sales goals and make every effort to reach targeted goals
• Make referrals to other business units for traditional and non-traditional banking products and services
• Participate in sales programs to generate new customers and expand relationships with existing customers
• Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements
• Acquire and maintain knowledge of all bank products and services
• Complete or attend all required training

Additional Duties And Responsibilities

• Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities May be assigned new account responsibilities

May Be Assigned Other Duties And Responsibilities

• May be assigned work or training at other assigned locations