Teller

Central-Bank-c44c5195; Oklahoma; On-site; USD 17,000 - 25,000; Full time

Job summary

Central Bank in West Tulsa is seeking a full-time Teller to greet customers and process transactions with accuracy and courtesy. You will balance cash drawers, handle deposits and withdrawals, and assist customers with loan payments and transfers while maintaining a secure environment.

Strong communication and sales skills are essential to identify customer needs and refer them to the appropriate bank products and services.

Qualifications

• High school diploma or equivalent is required.
• Previous teller or cash handling experience preferred.
• Previous customer service and sales experience preferred.
• Knowledge of bank accounts, services, policies and regulatory requirements preferred.

Responsibilities

• Greet customers in person and by phone, delivering Legendary Service.
• Process and record transactions including deposits, withdrawals, checks, and money transfers.
• Balance cash drawer daily and identify discrepancies.
• Cross-sell bank products and services as appropriate.
• Maintain compliance with policies and regulatory requirements.

Skills

Cash handling

Customer service

Sales

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Banking software

Teller equipment

Job description

Consistently deliver Legendary Service by promptly and professionally greeting customers in-person and by phone and facilitating a welcoming and customer-focused environment.
Accurately and efficiently process and record transactions for Bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments, and conducting money transfers.
Understand and comply with loss control measures by maintaining cash drawer within prescribed limits.
Verify and balance cash drawer daily.
Assist in identifying cash offages.
Engage with customers by exploring their needs and offering Bank products and/or services that are in the best interest of the customer.
Recognize and identify cross-selling opportunities and refer customers to the appropriate business unit for additional products and services.
Respond to customer inquiries and concerns and resolve problems or discrepancies with customer accounts.
Demonstrate sound risk management in decision making, including displaying solid knowledge of guidelines for fraud prevention and robbery.
Actively contribute to meeting branch business goals, as well as individual sales and customer service goals, by attending sales training and meetings and incorporating sales program initiatives.
Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (e.g., Bank Secrecy Act, Regulation CC, E, DD, P, OFAC, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
May be assigned vault balancing responsibilities.
Assist others in the department or facility as needed and/or directed.
Other miscellaneous duties as assigned.

Requirements

Education and/or Experience
High school diploma or equivalent
Previous teller or cash handling experience preferred
Previous customer service experience preferred
Previous sales experience preferred
Knowledge of bank accounts and services, policies and procedures, and regulations preferred
Experience with banking software preferred

Computer and Equipment Skills
Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voicemail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, remote capture machine, and security devices.

Knowledge of spreadsheet and word processing software preferred

Communication Skills
Ability to read, write, and speak English
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Strong sales, interpersonal, and communication skills.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent
Ability to accurately and efficiently count, receive, and disburse cash

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations

Position Type

Full Time - Regular

Department

Retail Banking-029133

Location

West Tulsa

Work Hours

Monday - Friday 8:00am - 5:00pm

Standard Hours

40

Area of Interest

Retail Bank Services

Work Location Options

On-Site

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Career Areas

Community Involvement

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