Teller

Central-Bank-c44c5195; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Bank of the Ozarks is seeking a full-time Teller at the Springfield Main location. You will handle deposits, withdrawals, and related cash transactions while delivering courteous service.

The role requires accuracy, math skills, and compliance with BSA and regulatory requirements. You will balance cash drawers, assist customers, and support sales goals.

Work hours are Monday–Friday with occasional Saturdays; on-site position with standard 40 hours per week.

Qualifications

• High school diploma or GED required.
• Prior cash handling or customer service preferred.
• Accurate counting, basic math and computer skills needed.

Responsibilities

• Provide daily deposit services including deposits, withdrawals, holds and transfers.
• Maintain and balance cash drawers, and process vault transactions as needed.
• Ensure Bank Secrecy Act and regulatory requirements are followed.
• Deliver exemplary customer service in person and by phone.
• Cross-sell bank products and record-keeping accurately.

Skills

Cash handling

Customer service

Attention to detail

English proficiency

10-key skills

Math skills

Education

High school Diploma or GED

Tools

PC skills

Job description

This full-time position is located at the South National facility with Central Bank of the Ozarks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters
• Maintain cash drawer within prescribed limits
• Purchase from and sell money to vault as needed
• Accurately count, receive and disburse cash and accurately handle mutilated and bait currency
• Verify and balance assigned cash drawer daily. Maintain cash over and short record
• Assist in identifying cash offages
• Maintain cash drawer variances within Central Bank of the Ozarks guidelines
• Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations
• Acquire and maintain thorough understanding of security procedures; practice established procedures
• Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures
• Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly
• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone
• Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy
• Look for creative ways to make customers feel appreciated and special
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer
• Actively participate in sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set sales goals and make every effort to reach targeted goals
• Make referrals to other business units for traditional and non-traditional banking products and services
• Participate in sales programs to generate new customers and expand relationships with existing customers
• Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements
• Acquire and maintain knowledge of all bank products and services
• Complete or attend all required training

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities May be assigned new account responsibilities
• May be assigned other duties and responsibilities
• May be assigned work or training at other assigned locations

Requirements

• High school Diploma or GED Certificate
• Cash handling and/or customer service experience preferred
• Basic math skills, PC and typing skills, and the ability to count U.S. currency required
• Basic 10-key skills
• Typing requirement of 25 wpm
• Attention to detail and high degree of accuracy required
• Ability to maintain regular and punctual attendance
• Ability to read, write, and speak English. Effective oral and written communication skills
• Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
• Look for sales and referral opportunities in a "needs based" selling environment
• Must possess good judgment skills and the ability to handle confidential information
• Ability to work quickly and accurately, to analyze information and make decisions
• Willingness to assume additional responsibilities/duties/projects as they arise
• Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Position Type

Full Time - Regular

Department

Tellers-Main-027305

Location

Springfield Main

Work Hours

Monday - Friday 8:45 a.m. and 5:15 p.m. 2 Saturdays per month at another location, 8:45 a.m. to 12:15 p.m. Flexibility required

Standard Hours

40

Area of Interest

Retail Bank Services

Work Location Options

On-Site

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