Teller

OceanFirst Bank; Manasquan (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition assistance program

Employee perks & discount programs

Paid time off

On-site fitness facilities

Job summary

OceanFirst Bank is seeking a Teller for our Wall, NJ branch. You will accurately process transactions with a focus on personalized service, refer customers to Personal Bankers for specialized services, and contribute to branch growth and retention by meeting sales and service goals.

Responsibilities include cash handling, balancing cash drawers, handling deposits, withdrawals, and payments, and promoting digital banking adoption. Training is provided to all retail staff.

Qualifications

• Customer service skills for retail banking.
• Cash handling and accuracy.
• Ability to cross-sell and refer to Personal Bankers.

Responsibilities

• Greets customers and processes transactions with accuracy and professionalism.
• Refer customers to Personal Bankers for specialized services.
• Balance and prove work daily, manage cash drawers, night deposit, vault and ATM transactions.
• Process deposits, withdrawals, loan payments and other receivables.
• Issue money orders and bank checks.
• Refer potential Nest clients to appropriate sources.
• Encourage customers to use digital channels and migrate them from branch to online.

Job description

OceanFirst Bank is seeking a new Teller at our Wall, NJ branch! Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.

At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect and professionalism that makes OceanFirst a great place to work and do business.

Great benefits include: professional growth opportunities, employee perks & discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more!

About The Role

Accurately process Bank transactions for banking customers with an emphasis on personalized quality service. Refer current and prospective customers to Personal Bankers for specialized services. Contribute to the growth, profitability, and customer retention of the Branch by meeting sales and service goals and objectives.

What You Will Do

• Greets customers warmly and professionally and processes requested transactions accurately to ensure minimum teller difference and controllable loss performance standards are achieved.
• Identifies customer needs to refer to Personal Banker staff, cross-selling the Bank's products and services on a routine basis to meet and exceed referral goals.
• Balances and proves work daily, posting as required, and properly secures related receipts and records. Includes the work of cash drawers, night deposit, vault, ATM and coin machines.
• Processes deposits and withdrawals.
• Cashes checks in accordance with Bank's policy.
• Processes loan payments and other receivables.
• Issues money orders and bank checks.
• Processes payments to various "club" accounts.
• Identifies and refers potential NEST clients to the appropriate source.
• Participates in outbound calling efforts and is reasonably proficient in migrating customers to the digital channels of the Bank.
• Processes incoming mail transactions.
• Answers customer inquiries, received in person or by telephone concerning account information, or refers customer to appropriate branch or Bank area.
• Performs account maintenance activities for active, inactive, and closed savings accounts and/or club accounts.
• Provides records maintenance for signature cards; identification cards; comparable office records, including selected account ledgers, as applicable.
• Remains current and applies an understanding on all Bank policies and procedures, to include BSA, attending additional training classes as directed.
• Participates in the Branch Incentive Program.