Personal Banker

OceanFirst Bank; Vineland (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Training program

Tuition assistance

Discount programs for employees

Holiday and paid time off

On-site fitness facilities

Incentive compensation program

Job summary

OceanFirst Bank is seeking a Personal Banker for our Vineland, NJ branch. The role focuses on accurate processing of routine financial transactions and delivering personalized, high-quality service to customers.

Training will be provided to develop product knowledge and sales skills. The position emphasizes growth, customer retention, and meeting sales goals through proactive service and recommendations of banking products.

Qualifications

• Proven ability to handle routine financial transactions with accuracy.
• Strong customer service skills and ability to identify customer needs.
• Ability to cross-sell banking products to meet goals and drive revenue.

Responsibilities

• Greet customers professionally and provide personalized service.
• Process deposits, withdrawals, and loan payments accurately.
• Balance cash drawer and ensure teller standards are met.
• Promote Bank products and services to customers and prospects.
• Assist with branch operations and ensure compliance with policies.
• Support notary services if licensed and provide quality service to customers.
• Assist with branch supervisor duties as needed.
• Move customers to digital banking channels where appropriate.

Skills

Customer service

Sales orientation

Cash handling

Banking product knowledge

Job description

OceanFirst Bank is seeking a new Personal Banker at our Vineland, NJ branch! Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.

At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect, professionalism and diversity that makes OceanFirst a great place to work and do business.

Great benefits include: professional growth opportunities, employee perks & discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more!

About Your Role

Accurately process routine financial transactions for banking customers with an emphasis on personalized quality service. Contribute to the growth, profitability, and customer retention of the Branch by meeting sales and service goals and objectives. Assess customer needs and effectively sell appropriate banking products and services. Provide banking services ensuring the highest level of quality service is provided to current and prospective customers.

What You Will Do

• Greets customers warmly and professionally. Utilizing consultative selling and profiling techniques, assists new and existing customers to select appropriate products and services to meet their needs.
• Balances and proves cash drawer and work daily to ensure minimum teller difference and controllable loss performance standards are achieved. Attends to night deposit vault, ATM, ITM, coin machine as needed.
• Daily outbound calling to customers and prospects to promote Bank, Wealth and NEST products and services.
• Meets and exceeds annually, all assigned sales goals for Bank products and referral goals for NEST and digital products.
• Proactively sells all Bank products and services to deepen and preserve relationships, based on customer need.
• Identifies sales opportunities for Debit Cards, Credit Cards, Wealth and Trust services as well as other strategic sales goals as directed by management.
• Solicits new consumer loan applications, processes applications, and closes loans.
• Receives and responds to all customer inquiries concerning Bank services, interacting with all internal departments to ensure customer satisfaction.
• Performs account and record maintenance duties as directed.
• Provides notary services if licensed.
• Processes deposits, withdrawals, loan payments, cashes checks, and all other teller transactions, in accordance with Bank's policy.
• Serves as Branch Supervisor if directed by management.
• Assists with related branch office functions as directed by the Branch Manager.
• Proficient in the migration of customers to the digital channels of the Bank.
• Remains current and applies an understanding on all Bank policies and procedures, to include BSA, attending additional training classes as directed
• Participates in the Branch Incentive Program.
• Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.
• Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.
• Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.