Teller

OceanFirst Financial Corp.; Manasquan (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Growth opportunities

Discount programs

Tuition assistance

Paid time off

On-site fitness facilities

Job summary

OceanFirst Bank is seeking a friendly Teller for our Wall, NJ branch. You will accurately process transactions and deliver personalized service, guiding customers to the right solutions and maintaining branch efficiency.

You will balance cash drawers, handle deposits and withdrawals, and refer customers to Personal Bankers for specialized services. A 2-week training program is provided to get you up to speed.

Qualifications

• Excellent service, interpersonal and communication skills with a courteous and professional demeanor.
• Ability to cross-sell Bank products and services.
• Detail oriented and highly accurate with multi-tasking ability.

Responsibilities

• Greet customers and process transactions accurately to meet standards.
• Refer customers to Personal Bankers for specialized services.
• Balance and prove work daily and secure receipts and records.
• Handle deposits, withdrawals, cash checks, and loan payments.
• Issue money orders and bank checks and process club accounts.
• Identify and refer potential Nest clients to appropriate sources.
• Support outbound calling and promote digital banking channels.
• Process incoming mail transactions and respond to inquiries.

Skills

Customer service

Interpersonal skills

Cross-selling

Attention to detail

Education

High School Diploma or equivalent

Job description

OceanFirst Bank is seeking a new Teller at our Wall, NJ branch! Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.

At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect and professionalism that makes OceanFirst a great place to work and do business.

Great benefits include: professional growth opportunities, employee perks & discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more!

About the Role

Accurately process Bank transactions for banking customers with an emphasis on personalized quality service. Refer current and prospective customers to Personal Bankers for specialized services. Contribute to the growth, profitability, and customer retention of the Branch by meeting sales and service goals and objectives.

What You Will Do

• Greets customers warmly and professionally and processes requested transactions accurately to ensure minimum teller difference and controllable loss performance standards are achieved.
• Identifies customer needs to refer to Personal Banker staff, cross-selling the Bank's products and services on a routine basis to meet and exceed referral goals.
• Balances and proves work daily, posting as required, and properly secures related receipts and records. Includes the work of cash drawers, night deposit, vault, ATM and coin machines.
• Processes deposits and withdrawals.
• Cashes checks in accordance with Bank's policy.
• Processes loan payments and other receivables.
• Issues money orders and bank checks.
• Processes payments to various "club" accounts.
• Identifies and refers potential NEST clients to the appropriate source.
• Participates in outbound calling efforts and is reasonably proficient in migrating customers to the digital channels of the Bank.
• Processes incoming mail transactions.
• Answers customer inquiries, received in person or by telephone concerning account information, or refers customer to appropriate branch or Bank area.
• Performs account maintenance activities for active, inactive, and closed savings accounts and/or club accounts.
• Provides records maintenance for signature cards; identification cards; comparable office records, including selected account ledgers, as applicable.
• Remains current and applies an understanding on all Bank policies and procedures, to include BSA, attending additional training classes as directed.
• Participates in the Branch Incentive Program.

Requirements

What We Expect of You

• Excellent service, interpersonal and communication skills, with the ability to focus on customers' needs promptly in a courteous and professional manner.
• Ability to cross-sell Bank products.
• Detail oriented and highly accurate with the ability to multi-task.
• Basic personal computer user skills and ability to be trained to efficiently operate banking system.
• Strong basic math ability.
• Must be able to work flexible schedules in accordance with the needs of the branch.

Your Qualifications

• High School Diploma or equivalent is required.
• Minimum of 1-year prior cash handling, with previous teller related experience preferred.

Internal and External Contacts

• Internal contact with inter-branch personnel.
• External contact with existing business and retail customers.

Working Conditions/Physical Requirements

Remain in a stationary position for extended periods of time. Ability to communicate in order to exchange information with individual customers. Ability to travel throughout the company footprint if required. Ability to navigate throughout the branch to facilitate customer requests and meet operational standards. Ability to operate a computer, phone and operationally essential equipment as required. Ability to handle money and position self to transport coin bags and boxes.

Pay Range: $20.00/hr - $23.76/hr

Equal opportunity employer, protected veterans/disabled.